Elizabeth Fuentes Stewart

Directed provider education initiatives to equip teams with tools for meeting quality risk adjustment growth and total medical cost objectives aligned with business development strategies. Oversaw comprehensive training on the WellMed model of care, ensuring understanding of contractual obligations, program incentives, and best practices in patient care. Led detailed analysis of reports, tracking and trending data to formulate strategic plans that drive performance goal attainment. Integrated interventions with internal departments, subject matter experts, and external vendors into the overarching strategic plan. Orchestrated new provider orientations and continuous education for providers and their teams on healthcare delivery products, health plan partnerships, processes, and compensation structures. Fostered open communication with providers to resolve health plan issues related to credentialing, claims, eligibility, disease management, utilization management, quality, and risk adjustment programs. Conducted provider meetings to present economic data, troubleshoot issues, and establish escalation processes for discrepancies. Collaborated with provider groups to design, implement, and monitor performance and patient outcomes improvement initiatives.

• Directed coordination and oversight of daily operations for administrative and clinical teams. Accountable for assessing clinic staffing requirements and optimizing work schedules to manage workload fluctuations. Led personnel processes including hiring, performance evaluations, payroll management, and employee counseling. Championed staff development through orientation, ongoing education, and training initiatives. Supervised execution of market health events to enhance community engagement. Served as subject matter expert for successful pilot launch of call center in Corpus Christi, TX.

Oversaw coordination of office space, phone systems, and company credit card management. Facilitated meetings and conference calls to enhance communication and collaboration. Engaged with senior leadership and medical staff to streamline operations. Provided comprehensive support to senior executives.

• Managed patient appointment scheduling, referral processing, and authorization procurement with a focus on efficiency.