Sharon Branch
Chicago,IL
Summary
Professional with extensive experience in Program Facilitation, Team Development, and Community Engagement. Skilled in needs assessment, strategic partnership building, and resource coordination, leading to measurable results. Known for integrity and reliability, consistently driving optimal outcomes in business operations and compliance. Dedicated to advancing initiatives in organizations focused on social support and advocacy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Eligibility/Intake Specialist
KRA CORPORATION
Chicago, IL
10.2022 - 06.2025
- Conducted thorough assessments to determine eligibility for WIOA/Construction Works program.
- Assisted applicants in completing paperwork and gathering necessary documentation.
- Processed applications based on personality traits and relevant factors for eligibility evaluation.
- Evaluated barriers, education, skills, work history, and family status during assessments.
- Enrolled qualified candidates into Workforce Innovation and Opportunity Act (WIOA).
- Calculated applicant income as part of eligibility determinations.
- Performed virtual and in-person preliminary assessments for potential candidates.
- Trained new employees on WIOA Eligibility
Eligibility/Quality Assurance Specialist, (VET Program)
NATIONAL ABLE NETWORK
Chicago, IL
01.2022 - 09.2022
- Facilitated in-person and virtual orientations to evaluate eligibility for Homeless Veterans Reintegration Program and Community Service Block Grant.
- Collected and entered relevant documentation into Enterprise Case Management system.
- Trained and supervised 5 Career Coaches on intake processing and eligibility assessment.
- Supported audits conducted by City of Chicago and State of Illinois.
- Assisted Program Manager with preparation of monthly and quarterly Technical Performance Reports.
Eligibility/Quality Assurance Specialist, (WIOA Program)
NATIONAL ABLE NETWORK
Chicago, IL
10.2013 - 12.2021
- Facilitated orientations and determined eligibility for WIOA program participants.
- Collected and entered data into Illinois Workforce Development and Career Connect systems.
- Conducted client intake for low-income and dislocated workers seeking job placement assistance.
- Supervised a team of 5 Senior Community Service Employment Participants in office duties.
- Maintained time sheets for SCSEP participants and attended recruitment events as needed.
- Followed up with clients to obtain missing documents and schedule assessments.
- Certified and enrolled eligible clients into core and intensive services under WIOA program.
- Completed internal audits to ensure compliance and accuracy of documentation.
Associate Career Counselor
EMPLOYMENT & EMPLOYER SERVICES, INC. (WIA Program)
Chicago, IL
06.2009 - 10.2013
- Verified client eligibility by collecting documents and using IBIS and IPACS Inquiry System.
- Conducted intake assessments for low-income, dislocated workers, and youth seeking job placement assistance.
- Administered assessment tests while maintaining files for audit accuracy.
- Performed case management, following up and referring clients to supportive services.
- Entered applications into Illinois Workforce Development System efficiently.
- Certified and enrolled clients in core and intensive services under WIA program.
Education
Associate of Applied Science - Human Services
HAROLD WASHINGTON COLLEGE
Chicago, IL01-2007
Skills
- Microsoft Office Software
Certification
- Certified Illinois workNet Advisor
- Knowledgeable about the state and federal workforce system, helping others use technology that can lead to employment, education/training, and support services.
- Certified Workforce Development Professional (CWDP)
- Certified in Mental Health First Aid
Accomplishments
- Member of the National Association of Workforce Development (NAWDP)
References
References available upon request.
Timeline
Eligibility/Intake Specialist
KRA CORPORATION
10.2022 - 06.2025
Eligibility/Quality Assurance Specialist, (VET Program)
NATIONAL ABLE NETWORK
01.2022 - 09.2022
Eligibility/Quality Assurance Specialist, (WIOA Program)
NATIONAL ABLE NETWORK
10.2013 - 12.2021
Associate Career Counselor
EMPLOYMENT & EMPLOYER SERVICES, INC. (WIA Program)
06.2009 - 10.2013
Associate of Applied Science - Human Services
HAROLD WASHINGTON COLLEGE
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