Sharon Broadnax

Cencora

04.2021 - Current

Managed insurance verification procedures, enhancing approval rates and reducing delays in patient access.
Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
Coordinated with healthcare providers to streamline patient information flow and improve utilization of services.
Provided support in resolving patient inquiries, building rapport and enhancing overall satisfaction with services.
Trained new staff on access protocols, ensuring adherence to best practices and organizational standards.
Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Collected and validated patient demographics and insurance information.
Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Stayed calm under pressure to and successfully dealt with difficult situations.
Verified patient insurance eligibility and entered patient information into system.