Sharon Brown
Rex,GA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
P&D Dispatcher Supervisor
Estes Express Lines
2022.10 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Sent out drivers to assist 50 hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
City Dock Supervisor
Central Freight Lines Inc.
2002.08 - 2021.12
- Led high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Fostered culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Communicated and coordinated with 3 departments to verify operational peak performance.
- Stored and stocked pallets weighing up to 10,000 pounds to keep warehouse clean and organized.
Front Office Manager
R & L Carriers
2016.07 - 2017.07
- Maintained professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ06.2020
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Dispatch Coordination
- Route Planning
Timeline
P&D Dispatcher Supervisor
Estes Express Lines
2022.10 - Current
Front Office Manager
R & L Carriers
2016.07 - 2017.07
City Dock Supervisor
Central Freight Lines Inc.
2002.08 - 2021.12
High School Diploma -
Penn Foster College
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