Sharon Brown
Summary
Experienced Customer Service and Operations Manager with a strong background in hospitality, retail, and food service. Skilled in team management, training, and customer engagement. Knowledge of QuickBooks, Word, Excel, POS systems, billing, and multi-line phones. Strong ability to increase sales, cut costs, and improve efficiency.
Overview
14
14
years of professional experience
1969
1969
years of post-secondary education
Work History
Operations Manager
Tennessee Valley Pecan Company
2021.08 - 2024.12
- Oversaw daily operations, employee onboarding/training, inventory, packaging, and customer sales.
- Increased wholesale department sales by 50% (2023-2024).
- Streamlined costs by eliminating low-performing products and reducing packaging expenses.
- Handled QuickBooks reconciliation, deposits, payouts, and bank balancing.
- Managed large corporate orders and customer relationships.
Cashier
Calhoun Community College Bookstore
2021.05 - 2021.12
- Assisted students with books, grants, scholarships, and equipment.
- Handled payments, shipping, and event-based sales.
- Managed inventory and stocking before each semester.
Hotel/Dorm Manager
Bevil Center at UAH
2017.09 - 2020.03
- Managed front desk, reservations, housekeeping, and audits.
- Supervised employees, handled maintenance reports, and ran daily reports.
- Supported in-house restaurant operations as needed.
Bar Manager & Banquet Server
Decatur Country Club
2015.07 - 2017.09
- Scheduled bartenders, managed inventory, and ensured compliance with alcohol laws.
- Maintained high service standards and event support.
Front Desk Attendant
Candlewood Suites (IHG)
2011.05 - 2015.09
- Assisted guests with reservations, check-ins/outs, and housekeeping needs.
- Managed in-house store and purchasing.
- Performed daily audits and reconciliations.
Education
GED Alabama
Decatur, ALSkills
- QuickBooks
- Account reconciliation
- Invoicing
- accounts payable
- Customer service
- Multitasking
- Organization
- communication
- Poised under pressure
Timeline
Operations Manager
Tennessee Valley Pecan Company
2021.08 - 2024.12
Cashier
Calhoun Community College Bookstore
2021.05 - 2021.12
Hotel/Dorm Manager
Bevil Center at UAH
2017.09 - 2020.03
Bar Manager & Banquet Server
Decatur Country Club
2015.07 - 2017.09
Front Desk Attendant
Candlewood Suites (IHG)
2011.05 - 2015.09
GED Alabama