Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Sharon Brown

Sharon Brown

Summary

Experienced Customer Service and Operations Manager with a strong background in hospitality, retail, and food service. Skilled in team management, training, and customer engagement. Knowledge of QuickBooks, Word, Excel, POS systems, billing, and multi-line phones. Strong ability to increase sales, cut costs, and improve efficiency.

Overview

14
14
years of professional experience
1969
1969
years of post-secondary education

Work History

Operations Manager

Tennessee Valley Pecan Company
08.2021 - 12.2024
  • Oversaw daily operations, employee onboarding/training, inventory, packaging, and customer sales.
  • Increased wholesale department sales by 50% (2023-2024).
  • Streamlined costs by eliminating low-performing products and reducing packaging expenses.
  • Handled QuickBooks reconciliation, deposits, payouts, and bank balancing.
  • Managed large corporate orders and customer relationships.

Cashier

Calhoun Community College Bookstore
05.2021 - 12.2021
  • Assisted students with books, grants, scholarships, and equipment.
  • Handled payments, shipping, and event-based sales.
  • Managed inventory and stocking before each semester.

Hotel/Dorm Manager

Bevil Center at UAH
09.2017 - 03.2020
  • Managed front desk, reservations, housekeeping, and audits.
  • Supervised employees, handled maintenance reports, and ran daily reports.
  • Supported in-house restaurant operations as needed.

Bar Manager & Banquet Server

Decatur Country Club
07.2015 - 09.2017
  • Scheduled bartenders, managed inventory, and ensured compliance with alcohol laws.
  • Maintained high service standards and event support.

Front Desk Attendant

Candlewood Suites (IHG)
05.2011 - 09.2015
  • Assisted guests with reservations, check-ins/outs, and housekeeping needs.
  • Managed in-house store and purchasing.
  • Performed daily audits and reconciliations.

Education

GED Alabama
Decatur, AL

Skills

  • QuickBooks
  • Account reconciliation
  • Invoicing
  • accounts payable
  • Customer service
  • Multitasking
  • Organization
  • communication
  • Poised under pressure

Timeline

Operations Manager

Tennessee Valley Pecan Company
08.2021 - 12.2024

Cashier

Calhoun Community College Bookstore
05.2021 - 12.2021

Hotel/Dorm Manager

Bevil Center at UAH
09.2017 - 03.2020

Bar Manager & Banquet Server

Decatur Country Club
07.2015 - 09.2017

Front Desk Attendant

Candlewood Suites (IHG)
05.2011 - 09.2015

GED Alabama
Sharon Brown