Sharon Burnett

Assist in making sure techs arrive at customer premise during the proper appointment window

Initiate contact with customers to explain the installation process, prevent access issues, and answer any pertinent questions

Follow up with customers to ensure they're provided with a top tier service and customer experience

Assist in training distribution, building surveys, clearing roadblocks, tool distribution

Assist Field Operations Managers as needed supporting the installation and repair process

• Install, repair, adjust, move, splice wiring and fiber from customer prem to company facilities
• Run and pull fiber through micro duct, pipe, molding, and conduit
• Install equipment such as phone, data jacks, cable boxes, routers, and, extenders (. These responsibilities include connecting light at the hub and fiber distribution terminal, running fiber drops, assembling the ont and power adapter/bbu, installing cat 5 and coaxial cable, installing router, programming remotes, etc. for voice, internet, and video services)
• Tested facilities and equipment, remove faults
• Worked indoors and outside even in inclement weather
• Climbed with ladders, used heavy equipment as well as hand tools, drove company vehicle to and from job site safely
• Checked for safety hazards, used proper safety equipment.
• Used company devices such as phone, tablet, and computer to complete and sign off time sheet daily
• Provided excellent customer service by keeping customer informed throughout entire process of install or repair, answer all questions, explain services, follow up once job is complete.
• Performed and followed company safety practices.

Followed safety procedures and practices

Performed telephone installation and repair while following company safety and quality standards.

Knowledge of cable wiring, color codes, cable terminals, and splicing.

Located, installed, maintained , and repaired copper cable that is underground, aerial, or buried.

Performed troubleshooting steps for problems in copper, located faults, repaired copper wiring.

Partnered and coordinated with other workforces to complete job assignments and meet company service objectives.

Supported and participated in company product promotion ie. Sell One More program

Performed work at heights using ladders, completed tasks while working under pressure and stress using heaving equipment, completed all assigned tasks

Kept customer informed throughout entire process, answered all questions, and followed up with customer when work was completed.

Assist in making sure techs arrive at customer premise during the proper appointment window

Initiate contact with customers to explain the installation process, prevent access issues, and answer any pertinent questions

Follow up with customers to ensure they're provided with a top tier service and customer experience

Assist in training distribution, building surveys, clearing roadblocks, tool distribution

Assist Field Operations Managers as needed supporting the installation and repair process