Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sharon Burton

Office Manager
Palm Bay ,FL

Summary

Experienced Accounts Receivable Specialist bringing 20 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Credit Card Processing Team Member

MDS
Palm Bay, FL
11.2021 - 01.2022
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Fielded numerous incoming customer calls to deliver high-quality solutions.
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
  • Maintained product details and protocols to comply with contracts and disclosures.

Verification Loan Officer

Zilber Property Group
Cocoa Beach, FL
08.2002 - 12.2020
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Monitored pipelines to track and log status of loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Education

High School Diploma -

Satellite High School
Satellite Beach, FL
06.1990 - 05.1993

Skills

    Accurate payment posting

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Certification

Licensed [Real Estate Agent ] - [Timeframe]

Timeline

Credit Card Processing Team Member

MDS
11.2021 - 01.2022

Verification Loan Officer

Zilber Property Group
08.2002 - 12.2020

High School Diploma -

Satellite High School
06.1990 - 05.1993
Sharon Burton Office Manager