Sharon Burton
Office Manager
Palm Bay ,FL
Summary
Experienced Accounts Receivable Specialist bringing 20 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Credit Card Processing Team Member
MDS
Palm Bay, FL
11.2021 - 01.2022
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Recommended products and services to meet customers' credit card and banking needs.
- Fielded numerous incoming customer calls to deliver high-quality solutions.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Maintained product details and protocols to comply with contracts and disclosures.
Verification Loan Officer
Zilber Property Group
Cocoa Beach, FL
08.2002 - 12.2020
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
High School Diploma -
Satellite High School
Satellite Beach, FL 06.1990 - 05.1993
Skills
Accurate payment posting
Cash application
Codes reviewing
Attention to Detail
Critical Thinking
Data Entry
PPE Compliance
Cultural Awareness
Certification
Licensed [Real Estate Agent ] - [Timeframe]
Timeline
Credit Card Processing Team Member
MDS
11.2021 - 01.2022
Verification Loan Officer
Zilber Property Group
08.2002 - 12.2020
High School Diploma -
Satellite High School
06.1990 - 05.1993