Sharon Cascio
Operations Supervisor
Fallbrook,CA
Summary
Team-oriented leader skilled at operating departments efficiently to meet goals. Successful background in developing employees to achieve maximum performance. Proactive individual focused on achieving results and driving continuous improvement.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Majorel
Valencia, CA
04.2020 - Current
- Built and managed highly-efficient remote team of 15 employees through ongoing coaching and professional development.
- Assisted clients with complex issues and concerns to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and consistently exceeded key performance targets.
Patient Access Representative
Olympic Medical Center
Port Angeles, WA
09.2018 - 03.2020
- Performed patient scheduling and registration functions related to hospital and emergency department visits.
- Stayed calm under pressure while handling average of 50 interactions per day.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Quality Assurance Specialist
Majorel
Valencia, CA
10.2008 - 04.2018
- Developed and implemented procedures to meet customer satisfaction targets.
- Monitored and analyzed customer service interactions and customer complaints and reported findings to management.
- Delivered coaching and managed difficult conversations with active listening and empathy.
- Collaborated with peers to build personalized action plans and continuously improve performance.
Skills
Performance Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor
Majorel
04.2020 - Current
Patient Access Representative
Olympic Medical Center
09.2018 - 03.2020
Quality Assurance Specialist
Majorel
10.2008 - 04.2018
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