Sharon Cassidy
Ocala,FL
Summary
Dynamic leader with a proven track record at Piedmont Airlines, enhancing customer satisfaction and team performance through effective problem-solving and leadership. Skilled in risk management and training, I significantly improved service quality and operational efficiency. Expert in customer service and time management, my strategies boosted sales and client retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Piedmont Airlines
01.2020 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Risk Manager
TriWire Engineering Solutions
11.2015 - 12.2019
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the organization.
Claims Adjuster
Progressive Insurance
08.2013 - 10.2015
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Principal Broker
Century 21 HBS Realty
01.2001 - 07.2013
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented innovative marketing strategies to showcase property listings, attracting potential buyers.
- Organized open houses and property showings strategically to maximize exposure while minimizing disruption to sellers'' schedules.
- Assisted clients in navigating complex legal documentation during real estate transactions, reducing confusion and stress levels.
- Improved overall sales performance by setting clear goals and monitoring progress regularly, adjusting strategies as needed.
- Mentored junior agents to improve their skills and performance, enhancing the overall productivity of the team.
Education
Associates - Business Management
Nashua Community College
Nashua, NHSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
Certification
- Property & Casualty Insurance Producer, State of New Hampshire
Timeline
Customer Service Supervisor
Piedmont Airlines
01.2020 - 12.2023
Risk Manager
TriWire Engineering Solutions
11.2015 - 12.2019
Claims Adjuster
Progressive Insurance
08.2013 - 10.2015
Principal Broker
Century 21 HBS Realty
01.2001 - 07.2013
Associates - Business Management
Nashua Community College