Sharon Chavez
Clovis,CA
Summary
Relationship-focused banking leader with 10+ years of experience leading teams, strengthening customer relationships, improving operational performance, and supporting community organizations. Recognized for building trust, collaborating across departments, ensuring regulatory compliance, and delivering exceptional service. Combines extensive community banking leadership with hands-on volunteer leadership at The Well Community Church, bringing a genuine passion for serving churches and nonprofit organizations.
Overview
12
12
years of professional experience
Work History
Volunteer Coordinator
The Well Community Church
01.2024 - Current
- Developed strong relationships with ministry leaders to assess and address volunteer needs. with ministry leaders to understand volunteer needs.
- Enhanced volunteer experience through effective communication and dedicated service.
- Collaborated with Human Resources to facilitate volunteer compliance and improve the onboarding process.
- Coordinate background checks, mandated reporter training, and onboarding.
Application Consultant
Engageware
08.2021 - 06.2023
- Consulted with financial institutions to identify business needs and recommend tailored solutions, enhancing client satisfaction.
- Managed client relationships throughout implementation and post-go-live support.
- Collaborated with internal teams to streamline project delivery, ensuring alignment with client requirements.
Central Operations Manager
FFB Bank
11.2019 - 04.2021
- Established and led Central Operations Department to enhance support for multiple branches.
- Collaborated with branch leaders to streamline service delivery and enhance operational efficiency.
- Led hiring, onboarding, coaching, and development of operations staff.
- Supported centralized teller and new account support operations ensuring compliance.
- Previous roles included Assistant Branch Manager and IRA Specialist.
Systems Operations Supervisor
Noble Credit Union
04.2014 - 11.2019
- Coached operations staff to enhance skills and performance.
- Enhanced operational consistency to elevate customer experience.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement system upgrades, improving service delivery and customer satisfaction.
- Developed and monitored key performance indicators to drive operational excellence across departments.
Education
High School -
Fresno High School
Fresno, CASkills
- Relationship Management
- Community Banking
- Client Service
- Church & Nonprofit Engagement
- Team Leadership
- Employee Development
- Regulatory Compliance
- Process Improvement
- Cross-Functional Collaboration
- Strategic Planning
Timeline
Volunteer Coordinator
The Well Community Church
01.2024 - Current
Application Consultant
Engageware
08.2021 - 06.2023
Central Operations Manager
FFB Bank
11.2019 - 04.2021
Systems Operations Supervisor
Noble Credit Union
04.2014 - 11.2019
High School -
Fresno High School