Sharon Cleveland
Chicago
Summary
Dynamic professional with extensive experience at Heartland Human Care Services, specializing in cognitive behavioral therapy and crisis intervention. Proven ability to empower over three hundred participants through effective case management and group facilitation. Skilled in building strong relationships and applying trauma-informed care to enhance participant outcomes.
Overview
18
18
years of professional experience
Work History
Job Coach, READI Chicago
Heartland Human Care Services
Chicago
05.2021 - Current
- Manage over three hundred participants by facilitating Cognitive Behavioral Therapy (CBT), conducting career assessments, and matching participants with subsidized employment opportunities
- Provide job coaching and case management support while supervising and mentoring other coaches
- Lead monthly participant orientations and facilitate daily cognitive-behavioral group sessions
- Apply trauma-informed care, motivational interviewing, and conflict de-escalation techniques in interactions
- Build strong professional relationships and collaborate effectively with diverse teams
Youth Care Worker, Safety
Heartland Human Care Services
Chicago
03.2022 - 09.2024
- Supervised and ensured the safety of 1-8 at-risk youth during shifts
- Guided participants in modifying behaviors and developing personal strengths
- Monitored participant activities, hygiene, and adherence to program schedules
- Utilized Crisis Prevention Institute (CPI) de-escalation techniques as needed
Customer Service Associate-Part-Time
Binny’s Beverage Depot
Chicago
08.2018 - 05.2022
- Processed cash/credit transactions efficiently for 12-15 customers per hour while assisting over thirty customers in locating products and making purchase decisions
- Organized merchandise in all departments and participated in quarterly inventory management
Crew Chief, READI Chicago
Centers for New Horizons
Chicago
06.2018 - 05.2021
- Supervised a crew of 6-10 clients at transitional job sites, ensuring safety and productivity
- Completed daily evaluations of client work performance and addressed any issues
- Deescalated conflicts using CPI techniques and reinforced CBT principles
Teacher
Effie Ellis Daycare Center
Chicago
06.2017 - 06.2018
- Led a classroom of 26 children (ages 4-5), fostering development in language, math, and social skills
- Conducted assessments, tracked progress, and prepared children for kindergarten readiness
- Promoted to Crew Chief, READI Chicago
Owner/Director
Coach House Daycare
Chicago
08.2007 - 06.2017
- Managed all aspects of a home daycare serving children aged 6 weeks to 12 years including administrative, financial, and operational functions of the facility
Education
Bachelor of Arts - Behavioral Science
National Louis University
ChicagoSkills
- Cognitive behavioral therapy
- Career assessments
- Trauma-informed care
- Crisis intervention
- Case management
- Group facilitation
Timeline
Youth Care Worker, Safety
Heartland Human Care Services
03.2022 - 09.2024
Job Coach, READI Chicago
Heartland Human Care Services
05.2021 - Current
Customer Service Associate-Part-Time
Binny’s Beverage Depot
08.2018 - 05.2022
Crew Chief, READI Chicago
Centers for New Horizons
06.2018 - 05.2021
Teacher
Effie Ellis Daycare Center
06.2017 - 06.2018
Owner/Director
Coach House Daycare
08.2007 - 06.2017
Bachelor of Arts - Behavioral Science
National Louis University
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