Overview
Work History
Education
Affiliations
Timeline
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Sharon Cook

Jacksonville Beach,Florida

Overview

28
28
years of professional experience

Work History

Customer Service Cashier

Publix
10.2021 - Current
  • Utilized POS system to handle customer cash and credit card transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Utilized various software applications to process customer orders.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane clean, and well-stocked.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly. and escalated sales needs to supervisor increasing store sales.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Operated cash register to record transactions accurately and efficiently.

Wine Consultant

Flow Wine Group
02.2016 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing wine business , learning of customers preferences to suggests wines.
  • Maintained thorough wine knowledge to sufficiently answer questions regarding wines and menu suggestions complement the wine.
  • Used slow periods to restock supplies, and straighten area
  • Set positive tone for events by call before to insure inventory of wines and time and supplies needed.
  • Monitored patrons for alcohol intake to appropriate levels.
  • Arranged and prepared table for tasting to offer memorable experiences to guests and foster repeat business.
  • Helping customer select special wine or champagne for holidays or occasion.

Customer Service Supervisor

First Union/Wells Fargo
01.1995 - 10.2012
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Led a team of clerical and help desk staff to assist inbound call center to branch network. Managed up to 36 direct reports.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Process payroll and served as second shift manager for 5 East Coast Call Centers. Ensured staffing, software updates, security issues and branch issues during merger.

Education

Bachelor of Science - Business Administration And Economics

High Point University
High Point, NC

Affiliations

Jacksonville Beach Police Citizen Police Academy Volunteer 2020-now .


In PEO 2015 -now. A group who establish college scholarships for women of all age's and background. We have an emphasis on those who have had their college studies interrupted and want to return to school to obtain their degree.



Timeline

Customer Service Cashier

Publix
10.2021 - Current

Wine Consultant

Flow Wine Group
02.2016 - Current

Customer Service Supervisor

First Union/Wells Fargo
01.1995 - 10.2012

Bachelor of Science - Business Administration And Economics

High Point University

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Sharon Cook