Sharon Cornett

Whitefish,MT

Summary

Systems-savvy Operations Support Lead and Business Analyst with experience maximizing operational efficiency, managing data integrity, and optimizing workflows. Proven track record conducting system audits, authoring comprehensive SOPs/job aids, and ensuring seamless multi-channel coordination. Adept at bridging the gap between complex software systems and front-line teams to serve as a reliable operational backbone in fast-paced environments.

Overview

years of professional experience

Work History

Service Coordinator

Comfort Systems USA Temp Right Service

04.2025 - 04.2026

Contact Center & Scheduling Logistics: Managed high-volume multi-channel communications (phone, email), promptly resolving customer inquiries and coordinating complex service schedules for technicians and clients.
Data Entry & Accuracy: Developed and maintained precise service records within company software systems to ensure flawless real-time data tracking and operational continuity.
Resource Organization: Organized and monitored tracking lists for parts and equipment inventory to ensure timely, predictable service fulfillment.

Title Coach

Northwest Registered Agent

04.2024 - 03.2025

Knowledge & Content Management: Coordinated with internal teams to refine departmental training materials, improving onboarding documentation and building clear reference structures for new employees.
Mentorship & Process Guidance: Provided expert coaching, personalized training, and technical support to individuals navigating complex regulatory compliance and industry best practices.
Performance Driving: Developed new, structured training programs that successfully enhanced client satisfaction and overall operational efficiency.

Business Analyst / Operations Support

Taurus Flood: National Flood Services

07.2012 - 01.2024

Systems & Data Management: Managed daily operational data and system workflows, ensuring high-level accuracy, record validation, and data integrity across underwriting platforms.
Process & SOP Management: Authored and implemented targeted training materials and job aids for new underwriting processes, successfully streamlining workflows by 10%.
Audit & Compliance: Conducted routine process audits and requirements analysis to identify operational gaps, implementing proactive solutions to minimize costs and errors.
Team Leadership & Administration: Led and managed a team of 6+ employees; oversaw daily operations, conducted performance assessments, and built strategic trackers to drive continuous improvement.
Cross-Functional Communication: Acted as the core communication bridge, translating critical system changes, updates, and complex information clearly to underwriting and customer service teams.

Education

Some College (No Degree) - Communications

The University of Tennessee At Chattanooga

Chattanooga, TN

Skills

Systems & Data Management: Platform Syncing, Back-End Audits & "True-Ups", Data Analysis, Record Validation
Operations & Administration: Workflow Optimization, Team Leadership, Multi-Channel Communication, Tracker Management

Process & Knowledge Management: SOP Creation, Job Aids, Training Program Development, Cross-Functional Collaboration
Core Technical Skills: Advanced System Troubleshooting, Performance Metrics, Requirements Analysis, CRM Platforms

Timeline