Sharon Cowden
Aiken,SC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Case Manager
The Salvation Army
08.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Homeless Shelter Manager
The Salvation Army
02.2019 - 02.2021
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
Director of Aging/Case Manager/Home Delivery Manager
Aiken Area Council On Aging
08.2004 - 06.2018
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
Environmental Services Supervisor
Mattie C. Hall
11.1985 - 08.2004
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Developed and implemented staff recognition programs to motivate and reward employees.
Education
Associate of Human Services - Social Services
Aiken Technical College
Graniteville, SC05.2004
Social Services Certification - Social Services
Aiken Technical College
Graniteville, SC05.2004
Gerontology Certification - Scientific Study of Old Aging
Aiken Technical College
Graniteville, SC05.2004
Skills
- Utilization Criteria
- Recruitment
- Eligibility Assessments
- Case Conferences
- Patient Assessments
- Case Planning and Management
- Case Management Tracking
- Case Planning
- Case Notes
- Home Visits and Inspections
Timeline
Case Manager
The Salvation Army
08.2022 - Current
Homeless Shelter Manager
The Salvation Army
02.2019 - 02.2021
Director of Aging/Case Manager/Home Delivery Manager
Aiken Area Council On Aging
08.2004 - 06.2018
Environmental Services Supervisor
Mattie C. Hall
11.1985 - 08.2004
Associate of Human Services - Social Services
Aiken Technical College
Social Services Certification - Social Services
Aiken Technical College
Gerontology Certification - Scientific Study of Old Aging
Aiken Technical College
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