Sharon Coy
Pompano Beach,FL
Summary
Hardworking Automotive Professional with 24 years' experience in the industry. Solid knowledge and understanding of dealership operations with focus on sales and service. Offering expertise in F&I.
Overview
13
13
years of professional experience
Work History
Business Operations/Sales Support Manager
JM&A Group
Deerfield Beach , FL
2022.11 - Current
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Provided leadership, direction and strategic planning for business unit operations.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Dealer Performance Manager
JM&A Group
High Point , NC
2018.03 - 2022.11
- Helped increase the District's PVR from $1,082 in 2017 to $1,783 in 2022, and increased products per deal from 1.13 to 1.46 by focusing on people, processes, and technology. Consistent practice of triple visibility with all accounts, and constant communication to help drive the performance in stores.
F&I Specialist
JM&A Group
Deerfield Beach , FL
2016.10 - 2018.03
- Assisted JM&A Districts and Regions across the United States by providing training and other value-added services as requested. Maintained high customer service satisfaction scores while increasing performance in the stores, leaving residual value.
Finance Director / Used Car Manager
Fields Auto Group
Jacksonville , FL
2011.06 - 2016.08
- Held the position of Finance Director for 2 of their locations, Cadillac of Jacksonville and Jaguar Land Rover of Jacksonville. Decreased the average chargebacks of both stores and increased the speed of funding by 4 days.
- Was the Used Car Manager for the Cadillac of Saint Augustine location. Increased sales by 20% while reducing the average age of Used Cars from 90 days to 45 days.
Education
Finance Process
Zurich
Business Administration
High Point University
Business Administration And Management
Florida Atlantic University
Boca Raton, FLSkills
- 4 1/2 years as a high-performing Dealer Performance Manager for the JM&A Group in central North Carolina
- Created the processes and lead the new Business Operations/Sales Support department for JM&A
- 3 Time Star of Excellence Sales Award Winner
- Co-Chair of the JM&A Group Field Input Team 2020 to 2022
- Former Top 10 PVR producer for one of the leading auto groups in the nation
- Over 17 years in the automotive industry
- Assisted the 350+ JM&A Field Associates to migrate over to Microsoft 360 as a Microsoft Change Agent
- Helped lead the JM&A FIT team to pivot our responsibilities during 2020 to assist the Senior Leadership Team with ideas during COVID
- Member of the Sprint Team that built the new JM&A DPM Playbook
- Assisted the JM&A DE&I Team in reviewing and revising the promotion policies and practices
- Co-founder and former chairperson of the JM&A Group "Voice of Women In the Field" team.
- Excellent time management and organizational skills
- Energetic
- Goal and Resolution oriented
- Excellent communication skills
References
Available upon request.
Timeline
Business Operations/Sales Support Manager
JM&A Group
2022.11 - Current
Dealer Performance Manager
JM&A Group
2018.03 - 2022.11
F&I Specialist
JM&A Group
2016.10 - 2018.03
Finance Director / Used Car Manager
Fields Auto Group
2011.06 - 2016.08
Finance Process
Zurich
Business Administration
High Point University
Business Administration And Management
Florida Atlantic University
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