Sharon Cusson
Greenville,SC
Summary
Seeking a position in Office Administrative within a general business, bringing the following experience, skills, and attributes:
Interfaces well with others at all levels including administrators, staff, and customers Accurate, efficient, and detail-oriented in customer service for 15 years
Superior telephone, customer service communication skills
Experience in Word, Excel, Windows 95/98/2000/XP with basic internet skills Facility security and entrance control for entire building
Scheduling and business operations in a team management environment
Overview
18
18
years of professional experience
Work History
Director of Human Resources/Payroll Manager
The Gables on Pelham- Spring Arbor Living
2022.01 - 2024.08
- Developing and implementing human resources strategies
- Hiring staff, scheduling onboarding and orienting of new hires
- Managing staff wellness and performance evaluations
- Maintaining staff records and time sheets
- Processing Payroll
- Management of employee records and benefits
- Support department managers by providing human resources advice, counsel and decisions.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
- Maintained "open door" policy to encourage employee communications and resolution of issues
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
- Directed hiring and onboarding programs for new employees
- Educated employees on company policy and kept employee handbook current
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Fostered positive work environment through comprehensive employee relations programs
Receptionist/ Front Office Assistant
The Gables on Pelham -Foster Senior Living
2021.08 - 2022.01
- Answer guest inquires, direct phone calls, coordinate travel with transportation
- Accountable for making guest/staff feel welcomed and valued as they enter the building
- Detail oriented, listen well and is able to anticipate someone's need in order to provide a wonderful guest experience
- Maintain positive ongoing relationship with guest, residents and staff while being accountable for maintaining high standards and professionalism
- Performs administrative and clerical support to other office employees
- Assist in organizing files, copies, faxes, multitasking while maintaining the responsibility of the duties of the job description assigned before me.
- Answered phone promptly and directed incoming calls to correct offices
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received, and distributed mail correspondence between departments and personnel
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Renewal Coordinator
Eagle Pest Control /Compass Pest Management
2015.03 - 2021.08
- Process inquires, and support customers through renewal process
- Establish trusted advisor relationship with each client and strive to provide value of services
- Preparing and processing invoices, letters, and notifications for renewal contracts
- Accountable for timely service of scheduling 90% of customers each month
- Managing deadlines and progress across team to ensure services are performed on time.
Domestic Provider
2010.05 - 2015.03
Office Assistant
Fort Belvoir Elementary School
2009.08 - 2010.05
- Excellent ability to deal effectively with a variety of personalities and situations requiring tact
- Strong interpersonal, communication, and organizational skills
- Responsible for answering the telephone and transferring to appropriate staff member
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
- Tracked early dismissals and tardy students to ensure accountability was correct while ensuring students arrive to/from classroom in a timely manner.
Office Assistant
Fort Belvoir Elementary School
2008.09 - 2009.06
- Responsible for all visitors entering the facility, ensuring they abide by the required security measures of keeping all entrance doors closed to control unauthorized access
- Ensured parents and visitors followed sign-in procedures and received a visitors sticker for personnel accountability in the facility
- Assisted teachers with extracurricular activities to ensure all volunteers made it to the proper classroom
- Assisted office staff with preparation of student packets designed for home delivery.
Receptionist/Greeter
Fort Belvoir Elementary School
2007.03 - 2008.06
- Excellent ability to respond to visitor inquiries in a professional manner and direct accordingly
- Uncommon ability to interact with differing attitudes and positions of others while in a military installation environment
- Profound ability to respond to varied requests and perform several duties at the same time
- Sound ability to learn, interpret, and apply policies, procedures, and resolutions.
Cafeteria Hostess
Fort Belvoir Elementary School
2006.11 - 2007.10
- Monitored students in a controlled environment during the scheduled lunch times
- Assisted students with condiments and beverages to control excess gathering of students in the lunch lines.
PALS Intervention Tutor
Fort Belvoir Elementary School
2007.01 - 2007.05
- Tutored kindergarten students in letter recognition and sounds.
Education
High School Diploma -
Travelers Rest High School
Travelers Rest, SCSkills
- Benefits Administration
- Compensation Structuring
- Regulatory Compliance
- Organizational Development
Awards
Volunteer of Excellence, Fort Benning, GA (2004)
Volunteer Experience
- Dexter Elementary School, Fort Benning, GA (2000 - 2004)
- Fort Belvoir Elementary School, Fort Belvoir, VA (2004 - 2006)
- Girl Scout of Nations Capital, Fort Belvoir, VA (2005 - 2007)
- PALS Intervention Tutor, Fort Belvoir, VA (2006 - 2007)
Timeline
Director of Human Resources/Payroll Manager
The Gables on Pelham- Spring Arbor Living
2022.01 - 2024.08
Receptionist/ Front Office Assistant
The Gables on Pelham -Foster Senior Living
2021.08 - 2022.01
Renewal Coordinator
Eagle Pest Control /Compass Pest Management
2015.03 - 2021.08
Domestic Provider
2010.05 - 2015.03
Office Assistant
Fort Belvoir Elementary School
2009.08 - 2010.05
Office Assistant
Fort Belvoir Elementary School
2008.09 - 2009.06
Receptionist/Greeter
Fort Belvoir Elementary School
2007.03 - 2008.06
PALS Intervention Tutor
Fort Belvoir Elementary School
2007.01 - 2007.05
Cafeteria Hostess
Fort Belvoir Elementary School
2006.11 - 2007.10
High School Diploma -
Travelers Rest High School
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