Sharon Hendrickson
Masters in Management with the ability to lead all aspects of management and operations, to include team building/management, core business process administration, account management and P&L via the development of solutions for enhancing competitiveness, spearheading growth, and achieving bottom-line growth. Adept in igniting team performance, driving sales and marketing initiatives, and maximizing revenue via high-impact sales programs, strategic cost reductions, internal controls and leading teams to new levels of success. Experienced in improving sales/business success via achievements in operations, bolstering productivity and performance, and growing business model.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Accounting Manager
2 Years 8 Months- Oversaw banking reconciliations and preparation of monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.0
- Executed comprehensive account reconciliations and adjustments to eliminate discrepancies in financial data.
- Semi-Monthly code and post journal entry; vendor check runs and obtain dual signatures
- Developed and implemented budgetary controls to enhance financial performance and accountability.
CUSTOMER SERVICE REPRESENTATIVE/FOLLOW-UP REPRESENTATIVE R1
9 Years 3 Months- Initiated customer/patient services regarding billings and homecare equipment education, following up with insurance companies to address aging balances, determine accounts requiring action, and collect on delinquent payments, including initiating calls and drafting letters to advance accounts in the follow-up and payment cycle per departmental policies.
- Engaged with patients via phone to review and verify billings, identified discrepancies, and followed up with departments to correct claims.
- Handle and address all incoming calls regarding customer service questions, concerns and problems, customer service inquiries and problems.
- Assess payments and adjustments for accuracy and timeliness; review/correct transactions as necessary, while reporting and documenting any ongoing issues to management.
- Investigate under/over payments and take appropriate actions to resolve the account in accordance with departmental procedures; transfer balances as appropriate.
- Ensure claims meet payer requirements, resolve claim and billing errors, and submit/resubmit claims.
- Provide orientations and education for various types of equipment to customers, as well as assist in providing instructions regarding patient-owned repairs.
- Consistently meet/exceed all productivity and quality standards set by the department.
- MEDICARE SECONDARY BILLER/FOLLOW-UP REPRESENTATIVE (2002-2009)
- Led the review and billing of all claims secondary to Medicare and followed up with insurance companies to ensure correct payments are made and received regarding claims. Prepared insurance claims for submission to third party payers, reviewed claims for accuracy including proper diagnosis and procedure codes, reviewed claim rejections and proactively communicated with payers to resolve all billing issues.
- Prepared and reviewed routine billing reports, recommended process improvements based on findings and responded to complex telephone and written inquiries from patients and/or third-party payers.
- Tracked billing data, processed charges and paperwork, reconciled accounts, submitted billings and researched denials and payments for payers.
- Performed adjustments to accounts, reviewed payments for accuracy, corresponded with payers and internal departments to correct/modify payments received, and identify any potential issues through review of reports.
- UNIT REPRESENTATIVE (1998-2002)
- Maintained unit operations by following policies and procedures, while ensuring patient confidence and protecting hospital operations by keeping information confidential.
Education
Master of Science - Management
- Marketing Management
- Business Decision-Making
- Global Management
- Organizational Change
- Financial Reporting/Analysis
- Managerial Accounting
- Applied Managerial Finance
- Economic Analysis for Managers
- Business Strategy & Policy