Sharon Doss
Huntsville,AL
Summary
Experienced warehouse manager with a proven track record in effectively overseeing warehouse operations and leading teams. Skilled in managing inventory control, shipping and receiving, customer relations, and ensuring safety and compliance standards are met. Recognized for exceptional people and project management skills, resulting in consistent promotions to positions of increased responsibility.
Overview
32
32
years of professional experience
Work History
Shift Supervisor
Custom Assembly
Madison,Al
01.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
Clerk
Custom Assembly
Madison,Al
10.2020 - 01.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Receiving Supervisor/Salary
Universal Logistics Holdings INC
Madison, Al
05.2019 - 08.2020
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Receiving Clerk/Lead
Universal Logistics Holdings INC
Madison, Al
06.2016 - 05.2019
- Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Signal or instruct other workers to weigh, move, or check products.
Bulk Pick Supervisor/Lead
Cinram/Technicolor
Huntsville, Al
10.2011 - 05.2016
- Review work throughout the work process and at completion to ensure that it has been performed properly
- Transmit and explain work orders to laborers
- Check specifications of materials loaded or unloaded against information contained in work orders
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Deli Lead
Ingles Markets
Jasper, TN
01.2009 - 08.2010
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Dietary Assistant
Rivermont Care and Rehab Center South
Pittsburg, TN
04.2006 - 04.2008
- Observe patient food intake and report progress and dietary problems to dietician
- Prepare a major meal, following recipes and determining group food quantities
- Obtain and evaluate dietary histories of individuals to plan nutritional programs
- Supervise food production or service or assist dietitians or nutritionists in food service supervision or planning
- Plan menus or diets or guide individuals or families in food selection, preparation, or menu planning, based upon nutritional needs and established guidelines.
Head Cook/ Shift Supervisor
B&R Grill
Bridgeport, Al
04.2003 - 09.2005
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Heat Set Lead
Beaulieu Group
Bridgeport, Al
03.2000 - 04.2003
- Start machines, monitor operation, and make adjustments as needed
- Tend machines with multiple winding units that wind thread onto shuttle bobbins for use on sewing machines or other kinds of bobbins for sole-stitching, knitting, or weaving machinery
- Inspect products to verify that they meet specifications and to determine whether machine adjustment is needed
- Notify supervisors or mechanics of equipment malfunctions.
Shipping/Receiving Supervisor
Cintas Uniform Services
Stevenson, Al
09.1998 - 03.2000
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Keep records on the use and/or damage of stock or stock handling equipment.
Waitress/Cook
B&R Grill
Bridgeport, Al
02.1994 - 09.1998
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Check the quality of raw or cooked food products to ensure that standards are met
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Determine how food should be presented and create decorative food displays
- Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Sewing Machine Operator/Quality Inspector
Bridgeport Manufacturing
Bridgeport, Al
09.1992 - 01.1994
- Check repaired and repacked survival equipment to ensure that it meets specifications
- Measure and hem curtains, garments, and canvas coverings to size, using tape measures
- Operate sewing machines to restitch defective seams, sew up holes, or replace components of fabric articles
- Spread out articles or materials and examine them for holes, tears, worn areas, and other defects
- Stamp grommets into canvas, using mallets and punches or eyelet machines
- Sew labels and emblems onto articles for identification
- Collect and analyze production samples to evaluate quality
- Analyze quality control test results and provide feedback and interpretation to production management or staff
- Stop production if serious product defects are present.
Education
Other - Dietary/Awarded Dietary Assistant Certification
Rivermont Care and Rehab Center
South Pittsburg, TN04.2008
High school or equivalent - Basic & Minor in Business Development
North Jackson High School
Stevenson, AL05.1993
Skills
- Shipping and receiving understanding - 10 years
- Inventory receiving - 10 years
- Clerical - 10 years
- Production and Processing - 10 years
- Employee Training
- Workplace Safety
- Customer-Oriented
- Inventory control and record keeping
- Operations Management
- Inventory Control
- Production Management
- Team Leadership
- Team Supervision
Timeline
Shift Supervisor
Custom Assembly
01.2021 - Current
Clerk
Custom Assembly
10.2020 - 01.2021
Receiving Supervisor/Salary
Universal Logistics Holdings INC
05.2019 - 08.2020
Receiving Clerk/Lead
Universal Logistics Holdings INC
06.2016 - 05.2019
Bulk Pick Supervisor/Lead
Cinram/Technicolor
10.2011 - 05.2016
Deli Lead
Ingles Markets
01.2009 - 08.2010
Dietary Assistant
Rivermont Care and Rehab Center South
04.2006 - 04.2008
Head Cook/ Shift Supervisor
B&R Grill
04.2003 - 09.2005
Heat Set Lead
Beaulieu Group
03.2000 - 04.2003
Shipping/Receiving Supervisor
Cintas Uniform Services
09.1998 - 03.2000
Waitress/Cook
B&R Grill
02.1994 - 09.1998
Sewing Machine Operator/Quality Inspector
Bridgeport Manufacturing
09.1992 - 01.1994
Other - Dietary/Awarded Dietary Assistant Certification
Rivermont Care and Rehab Center
High school or equivalent - Basic & Minor in Business Development
North Jackson High School