Sharon Drakes
Boston ,Ma
Summary
Detail-oriented professional with a strong background in patient registration. Experienced in managing efficient processes, verifying insurance, and enhancing patient experiences. Committed to improving workflow and ensuring compliance with healthcare regulations.
Overview
4
4
years of professional experience
Work History
Admitting/ED Registrar
Mass Eye And Ear
Boston, Massachusetts
09.2024 - Current
- Managed patient registration processes efficiently in a fast-paced emergency department.
- Communicated with patients regarding insurance verification and coverage options.
- Verified insurance coverage for services rendered by the ED department.
- Reviewed and updated medical records in accordance with HIPAA regulations.
- Conducted follow-up calls to verify that discharged patients received appropriate post-discharge instructions.
Peri- Operative Secretary
John Hopkins Medical Center
Washington, District of Columbia
01.2024 - 09.2024
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Facilitated patient check-in and check-out procedures to enhance workflow.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
Medical Administrative Assistant
Quality Care Concierge Nurses
Washington , DC
08.2022 - 01.2024
- Managed patient scheduling and appointment confirmations for seamless operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated office supplies and maintained inventory for efficient workflow.
- Supported patient intake by collecting necessary information and documentation.
- Provided administrative support to clinical staff as needed.
- Answered phones, scheduled appointments, and provided general information to callers.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
Education
High School Diploma -
Jeremiah E Burke High School
Dorchester, MA06-1989
Skills
- Patient registration
- Insurance verification
- Medical record management
- Electronic health records
- Appointment scheduling
- Healthcare communication
Timeline
Admitting/ED Registrar
Mass Eye And Ear
09.2024 - Current
Peri- Operative Secretary
John Hopkins Medical Center
01.2024 - 09.2024
Medical Administrative Assistant
Quality Care Concierge Nurses
08.2022 - 01.2024
High School Diploma -
Jeremiah E Burke High School