Sharon Feliciano-Ramos
Jacksonville,FL
Summary
Results-focused leader with extensive experience in facilitating group dynamics and nurturing supportive team atmosphere. Known for strong communication skills and ability to adapt to changing needs while delivering consistent results. Expertise in team building and strategic planning, ensuring goal attainment and member development.
Overview
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1
Language
1
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Certification
15
15
years of professional experience
Work History
Lead Developer/Instructor & Noncommissioned Officer in Charge – E7/SFC
Florida Army National Guard
Jacksonville, FL
01.2022 - Current
- Led course development and instructor training in military education as the Lead Developer and Instructor within the Florida Army National Guard.
- CURRICULUM DEVELOPMENT- • Managed four simultaneous curriculum projects, assigned work, set deadlines, and resolved development obstacles; three courses completed review in less than one year, advancing the training pipeline.
- TRAINING & DEVELOPMENT- Onboarded five instructors and matched course assignments to staff knowledge, interests, and program needs. Coached developers through recurring progress discussions, detailed review notes, and practical guidance when work stalled, expediting their transition and shortening the timeline for course completion.
- PROCESS IMPROVEMENT- Reviewed every existing organized-crime course, explained instructional weaknesses, and rewrote content around learner needs, contributing to increased student completions. Redesigned the review-tracking matrix to show progress, required revisions, and responsible reviewers, making stalled work and next actions visible to stakeholders.
- TRAINING MATERIALS PREPARATION - Developed classroom and online training on Human Trafficking, Transnational Organized Crime, Diversification of Drug Trafficking Organizations, Illicit Internet and Resilience. Produced course plans, learning objectives, assessments, and supporting materials; reviewed accuracy and alignment to support instructional quality and accreditation preparation.
Senior Small Group Leader, Basic Leader Course – E7/SFC
Florida Army National Guard
Jacksonville, FL
01.2023 - Current
- Teach, coach, and evaluate emerging supervisors in communication, coaching, and team management to prepare them for frontline leadership responsibilities. Evaluate learner performance and give specific feedback on communication and judgment, helping participants identify development needs before assuming greater responsibility.
- Supervised team of 10 soldiers, conducted quarterly evaluations and counseling, and monitored instructor qualifications to enhance staff development and meet training requirements.
- INSTRUCTIONAL DELIVERY- Delivered over 200 hours of primary instruction in leadership, communication, counseling, and team management; evaluated student performance and guided practical application of course concepts.
- COORDINATION & COMPLIANCE- Coordinate lesson delivery and scheduling, evaluate subordinate instructors, and support instructional quality reviews to ensure compliance with Army academic standards.
Instructor / Course Manager & Training NCO, Air and Missile Defense – E6/SSG
Florida Army National Guard
Washington, DC
01.2019 - 01.2023
- Acted as an instructor and course manager for the Air and Missile Defense program within the Florida Army National Guard, delivering training and managing educational operations to meet military training standards.
- Delivered over 2,000 instructional hours to 600+ soldiers in occupational qualification, advanced leadership, and senior leadership courses through classroom, discussion, and scenario-based instruction, enhancing soldier readiness.
- Managed course schedules, instructor assignments, and student records while overseeing prerequisite checks, academic evaluations, and graduation processing across multiple training cycles, ensuring compliance with military training standards.
- Reviewed training outcomes and course materials to identify learning gaps and recommend curriculum changes, adapting instruction to meet diverse student needs and improve training effectiveness.
- APPLICATION MANAGEMENT- Administered military school applications and enrollments; reviewed education requirements and maintained instructor qualification records. Used the Army Training Requirements and Resources System (ATRRS) to support training administration.
Team Leader – E5/SGT
Florida Army National Guard
Washington, DC
01.2017 - 01.2019
- Led operations overseeing equipment readiness and personnel accountability during homeland defense assignments. Ensured effective communication and coordination with senior leadership while managing site accountability.
- Coordinated training logistics for team members to prepare personnel for critical homeland defense assignments. Developed and maintained training records for tracking readiness and compliance with operational standards.
- Directed team operations, fostering collaboration and accountability among personnel during high-pressure situations while managing site accountability in absence of direct supervision, ensuring mission objectives were met.
- Team leader responsible for overseeing operations focused on equipment readiness and personnel accountability during homeland defense assignments. Ensured effective communication and coordination with senior leadership while managing site accountability.
Air Defense Team Chief – E4/SPC
Florida Army National Guard
Washington, DC
01.2016 - 01.2017
- Oversaw air defense operations, ensuring team readiness and effective coordination of personnel and equipment. Delivered critical briefings to senior leadership, improving situational awareness and operational effectiveness during defense missions.
- Led operational planning and execution for various training exercises, enhancing team readiness and effectiveness.
- Mentored junior soldiers, fostering skill development and promoting a culture of continuous improvement within the unit.
- Coordinated logistics for equipment deployment, ensuring timely availability and compliance with safety standards.
Air Defense Gunner – E3/PFC
Florida Army National Guard
Washington, DC
01.2012 - 01.2013
- Executed air defense operations as part of a specialized team within the Florida Army National Guard, focusing on mission readiness and national airspace protection. Developed skills in equipment operation and team coordination to support operational objectives.
- Coordinated efforts with team members to execute air defense operations effectively.- Collaborated with a specialized team to execute air defense operations, ensuring effective communication and coordination during mission-critical scenarios.
- Operated advanced air defense equipment during training and operational scenarios.- Operated advanced air defense systems, contributing to the overall mission readiness and effectiveness of the unit.
- Supported planning and execution of air defense strategies for effective national protection.- Assisted in the planning and execution of air defense strategies, enhancing the unit's capability to protect national airspace.
- Participated in training exercises to maintain high proficiency in air defense operations.- Engaged in training exercises to maintain proficiency in air defense operations, ensuring readiness for real-world scenarios.
Education
High School Diploma -
Alonso High School
Tampa, FL06-2011
Basic, Advanced, & Senior Leadership Courses
10-2019
B.S. - Business Management
Western Governors University
09-2026
Skills
- Project Management
- Training Delivery & Evaluations
- Instructional Design: Canva, Blackboard, Rise360
- Process Improvement & Task Analysis
- Facilitation & Development
- Microsoft Office Suite
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Conflict Resolution & Accountability
- Creative thinking
- Effective communication
Certification
Common Faculty Development Instructor Course, Florida Department of Law Enforcement Instructor Certification, Counterdrug Analyst, Mental Health First Aid, Instructor Examiner, Opensource Intelligence, Resilience Training Assistant, OSHA 10
SECURITY CLEARANCE & CITIZENSHIP
Security Clearance: Secret | Citizenship: U.S. Citizen | Veterans Preference: 0 pts
Languages
Spanish
Professional Working
Timeline
Senior Small Group Leader, Basic Leader Course – E7/SFC
Florida Army National Guard
01.2023 - Current
Lead Developer/Instructor & Noncommissioned Officer in Charge – E7/SFC
Florida Army National Guard
01.2022 - Current
Instructor / Course Manager & Training NCO, Air and Missile Defense – E6/SSG
Florida Army National Guard
01.2019 - 01.2023
Team Leader – E5/SGT
Florida Army National Guard
01.2017 - 01.2019
Air Defense Team Chief – E4/SPC
Florida Army National Guard
01.2016 - 01.2017
Air Defense Gunner – E3/PFC
Florida Army National Guard
01.2012 - 01.2013
Basic, Advanced, & Senior Leadership Courses
High School Diploma -
Alonso High School
B.S. - Business Management
Western Governors University