Sharon Figler
Queensbury,NY
Summary
Results-driven professional skilled in communication, problem-solving, and medical terminology, with a proven ability to leverage advanced computer and customer service expertise. Demonstrates exceptional time management and multitasking capabilities, consistently delivering high-quality results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Health Home Care Manager to Program Coordinator
Hudson Headwaters Health Network
Queensbury, NY
04.2018 - Current
- Executes the day-to-day administration of the Medicaid Health Home program through diligent tracking, quality control measures, compliance, and communication.
- Conducts research into best practices for program delivery, including methods to increase efficiency and effectiveness.
- Develops, monitors, and maintains care management reports and data used to track progress, quality, and efficiency.
- Provides ongoing Health Home program and Health Home program initiatives training to Health Home Care Managers.
Administrator
Adirondack Manor
Queensbury, NY
02.2017 - 04.2018
- Directed operations for a 60-bed Adult Home and Assisted Living Facility.
- Ensured compliance with health and safety regulations.
Residential Counselor to Program Coordinator
Warren-Washington Association for Mental Health
Hudson Falls, NY
04.2006 - 11.2016
- Conducted assessments of clients' physical, emotional, social, and educational development.
- Maintained accurate records of client progress, incidents, and daily activities.
- Recruited, interviewed, selected, trained, and evaluated new employees for the residential program's team.
- Ensured compliance with agency policies and procedures as well as local, state, and federal regulations pertaining to residential programs.
- Monitored staff performance on a regular basis and provided feedback accordingly.
Education
Bachelor of Science - Human Development/Psychology
SUNY Empire State College
Saratoga Springs, NY06-2013
Skills
- Communication skills
- Accuracy and quality assurance
- Proficient computer competencies, including Microsoft Office applications
- Medical terminology
- Referral coordination
- Data management, report generation, and preparation
Affiliations
- Mentor, Big Brothers Big Sisters of the Southern Adirondacks, 2008-2018
References
References available upon request.
Timeline
Health Home Care Manager to Program Coordinator
Hudson Headwaters Health Network
04.2018 - Current
Administrator
Adirondack Manor
02.2017 - 04.2018
Residential Counselor to Program Coordinator
Warren-Washington Association for Mental Health
04.2006 - 11.2016
Bachelor of Science - Human Development/Psychology
SUNY Empire State College
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