Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Franklin

North Pole,AK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Student Manager

Ultimate Medical Academy Online
Tampa, FL
11.2019 - 04.2022
  • Meet assigned show rate goals within specific time frame.
  • Assist in the training and development of admission advisors to increase overall enrollment and show rate goals.
  • Prepare statistical reports to enhance forecasting and operational efficiency.
  • Contribute to the admissions department overall moral, encouraging a high energy atmosphere and a positive outlook.
  • Communicate, monitor and enforce compliance requirements.
  • Complete monthly evaluations on admissions advisors.
  • Work with designated group of students to complete financial aid, new student orientation and academics for the entirety of their first class.
  • Hold Daily Team Meeting to help better champion student outcome.
  • Provide direction and support to admission advisors to set students up for long term academic success.

Associate Student Manager

Ultimate Medical Academy Online
Tampa, FL
06.2015 - 11.2019
  • Meet assigned show rate goals within specified time periods assigned by Student Manager.
  • Assist in the training and development of assigned department admissions advisors to increase their overall enrollment and show rate goals.
  • Prepare statistical reports to enhance forecasting and operational efficiency.
  • Assist students in completing their financial aid, new student orientation and academics for their first class.
  • Contribute the Admissions overall moral, encouraging a high energy atmosphere and a positive outlook.
  • Communicate, enforce and monitor compliance requirements.

Admissions Advisor

Ultimate Medical Academy Online
Tampa, FL
02.2014 - 08.2015
  • Effectively prospected, interviewed and admitted students into online healthcare programs that fit their career goals.
  • Projected a positive mental attitude in the workplace and with students.
  • Adhered to rules and regulations while meeting expected goals compliantly.

Senior Admissions Advisor

Ultimate Medical Academy Online
Tampa, FL
08.2014 - 06.2015
  • Effectively prospected, interviewed and admitted students for healthcare programs online.
  • Assisted students in choosing the correct academic program to meet their career goals.
  • Took on leadership responsibilities for the admission advisors.
  • Underwent leadership and management training.
  • Organized team outings and team building activities.
  • Set the tone for the team with a positive mental outlook and friendly competition.
  • Lead the team and school in student enrollments, show rates and completed academic work.

Office Manager

Private Practice
Tampa, FL
01.2012 - 01.2014
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Education

Bachelor of Science - Psychology

University of South Florida
Tampa, FL
06.2013

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Team Leadership
  • Calm Under Pressure
  • Verbal and Written Communication
  • Decision Making
  • Computer Skills
  • Professional and Courteous
  • Work Planning and Prioritization
  • Employee Coaching and Motivation
  • Complex Problem Solving
  • Training and Development
  • Administration and Reporting
  • Performance Evaluations
  • MS Office
  • Performance Tracking and Evaluation
  • Onboarding and Orientation
  • Technical Proficiency
  • Inter-Department Collaboration

Timeline

Student Manager

Ultimate Medical Academy Online
11.2019 - 04.2022

Associate Student Manager

Ultimate Medical Academy Online
06.2015 - 11.2019

Senior Admissions Advisor

Ultimate Medical Academy Online
08.2014 - 06.2015

Admissions Advisor

Ultimate Medical Academy Online
02.2014 - 08.2015

Office Manager

Private Practice
01.2012 - 01.2014

Bachelor of Science - Psychology

University of South Florida

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Sharon Franklin