Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Sharon Freeman

Nazareth

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeCustomer Access Representative

Work Type

Part Time

Location Preference

On-Site
Location: Nazareth, USEaston, PABethlehem, PAWind Gap, PAPhillipsburg, NJ
Open to relocation: Yes

Important To Me

Career advancementFlexible work hoursPersonal development programs

Summary

Experienced professional with a strong background in customer service and team collaboration. Skilled in training and mentoring staff, resolving complaints, and improving service efficiency. Committed to fostering positive relationships and enhancing client experiences.

Overview

41
41
years of professional experience

Work History

Shoe Fitter/Manager

Foot Solutions
Easton, PA
02.2011 - 02.2026
  • Conducted thorough fittings using advanced measuring tools to ensure optimal product accuracy.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with team members to refine fitting processes, improving overall service efficiency.
  • Trained new staff on proper fitting techniques and product knowledge to maintain high standards.
  • Trained and mentored staff on sales techniques and customer service best practices.
  • Monitored inventory levels and coordinated restocking efforts to maintain optimal stock availability.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Customer Service Representative

Aetna US Healthcare
Allentown, PA
05.1985 - 05.2009
  • Assisted patients with inquiries regarding healthcare services and insurance coverage.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Processed claims efficiently, ensuring accuracy and compliance with company policies.
  • Reviewed documentation to verify claim eligibility and completeness, reducing rework rates.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Nazareth High School
Nazareth, PA
06.1967

Skills

  • Customer service
  • Call center experience
  • Complaint handling
  • Customer satisfaction measurement

Timeline

Shoe Fitter/Manager

Foot Solutions
02.2011 - 02.2026

Customer Service Representative

Aetna US Healthcare
05.1985 - 05.2009

High School Diploma -

Nazareth High School

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Sharon Freeman