Summary
Work History
Education
Skills
Timeline
Generic

Sharon Garcia

Charlotte,NC

Summary

Dynamic Intake Specialist at EMP Law with expertise in Practice Panther and exceptional customer service skills. Proven track record in enhancing client relationships and streamlining processes. Adept at mentoring and fostering open communication, ensuring team success. Bilingual in Spanish, dedicated to continuous learning and professional growth.

Work History

Intake Specialist

EMP Law
Charlotte, NC
2021 - Current
  • Work with Practice Panther to enhance customer relationship management processes.
  • Call warm leads on a daily basis to offer consultations with attorneys.
  • Engage potential clients by answering questions, scheduling calls, and creating seamless experiences.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our and services.
  • Create and establish excellent relationships with firm clients.

UCR Mentorship

UCR Campus Collective
Riverside, CA
2020 - 2021
  • Assisted with development of daily living, communication and social skills of individuals in need of guidance.
  • Talked with individuals to identify personal goals and effectively pair individuals with appropriate organizations.

New Voters Project Internship

Calpirg
Riverside, CA
2020 - 2020
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Food Server

U-Grill Korean BBQ
Rancho Cucamonga, California
2018 - 2020
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers.

Volunteer ASPB-Associated Student Programs Board

University Of California, Riverside
Riverside, CA
2016 - 2017
  • Collaborated with others to discuss new opportunities for activities on campus.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

Bachelor of Arts - Spanish Literature With Minor in Law And Society

University Of California, Riverside
Riverside

Skills

  • Practice Panther
  • Microsoft Word, Excel, Powerpoint
  • Adobe Acrobat
  • Calendaring
  • Customer service
  • Expense & Billing Systems
  • One-on-one mentoring
  • Fluent in Spanish
  • Records Management
  • Scheduling and Calendar Management
  • Multi-Line Telephone Skills
  • Data Entry and Database Software
  • Effective Communication
  • Time Management and Independent Efficiency
  • Enthusiastic and Part-Time Jokester
  • Dedicated to continue learning

Timeline

Intake Specialist

EMP Law
2021 - Current

UCR Mentorship

UCR Campus Collective
2020 - 2021

New Voters Project Internship

Calpirg
2020 - 2020

Food Server

U-Grill Korean BBQ
2018 - 2020

Volunteer ASPB-Associated Student Programs Board

University Of California, Riverside
2016 - 2017

Bachelor of Arts - Spanish Literature With Minor in Law And Society

University Of California, Riverside

Similar Profiles

CREATE PROFILE