SHARON GONZALEZ
Summary
Customer-focused team member with a solid understanding of retail dynamics and customer service standards. Proven track record in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to delivering exceptional customer service experiences that drive strong sales.
Overview
4
4
years of professional experience
Work History
MSR
Mountain America Credit Union
07.2023 - Current
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Meet and exceed product and rescue goals for the quarter
- Develop strong relationships with members through excellent customer service and followups.
- Improve overall member satisfaction by promptly addressing concerns and providing tailored solutions.
CSR, Sales
AUTOZONE
02.2022 - 06.2022
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Office Assistant
STONE EDGE GRANITE
01.2021 - 07.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Collected payments, issued receipts and updated accounts to reflect new balances and information
- Answered phone calls and welcomed visitors to office
- Conducted office inventory checks, anticipated needs and placed orders for appropriate stock levels
Education
BUSINESS -
Weber State University
Ogden, UT08-2025
HIGH SCHOOL DIPLOMA - undefined
Davis High School
Kaysville, UT05.2021
Skills
- Report Generation
- Payment Processing
- Operating Procedures and Policies
- Data Entry and Maintenance
- Understanding Customer Needs
- Attention to detail
- Problem Solving
- Fluent in Spanish
- Teamwork and collaboration
Timeline
MSR
Mountain America Credit Union
07.2023 - Current
CSR, Sales
AUTOZONE
02.2022 - 06.2022
Office Assistant
STONE EDGE GRANITE
01.2021 - 07.2021
HIGH SCHOOL DIPLOMA - undefined
Davis High School
BUSINESS -
Weber State University
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