Sharon Gullette
Houston,TX
Summary
Dynamic retail professional with a proven track record at Gordon Food Service, excelling in customer engagement and product knowledge. Recognized for boosting sales through exceptional service and effective merchandise display. Reliable and punctual, I consistently exceed customer expectations while maintaining safety and cleanliness standards.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Retail Store Associate
Gordon Food Service
Houston, TX
02.2023 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
Customer Service Representative
Royal Standard
Houston, TX
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Building holiday displays for the Nutcracker Market Holiday event
Customer Service Sales Representative
Speed Movers
Houston, TX
09.2018 - 04.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Driving responsibilities, maintaining and driving a GMC 14 footer truck.
- Keeping truck logs and records, obtaining new business, scheduling, payroll.
Education
Associate of Applied Science - Electronic Technician
National Education Center
Houston, TX06-1989
High School Diploma -
South Shore High School
Chicago, IL06-1980
Skills
- Product knowledge expertise
- Cash handling accuracy
- Store maintenance
- Customer engagement
- Merchandise display
- Reliability and punctuality
- Exceeding customer expectations
- Product knowledge
- Computer proficiency and Microsoft office
- Friendly and helpful
- Safety and cleanliness standards
Timeline
Retail Store Associate
Gordon Food Service
02.2023 - Current
Customer Service Representative
Royal Standard
11.2020 - Current
Customer Service Sales Representative
Speed Movers
09.2018 - 04.2024
Associate of Applied Science - Electronic Technician
National Education Center
High School Diploma -
South Shore High School