Sharon Haejung Lim
Glendale,CA
Summary
Dynamic management professional with a proven track record in effective team leadership and operational oversight. Consistent achiever of goals through collaboration and adaptability to evolving demands, bringing strong skills in conflict resolution, process improvement, and fostering a positive work environment. Experienced in managing daily operations and leading teams, with a history of optimizing workflows to enhance customer satisfaction. Expertise in problem-solving and strategic planning drives exceptional team performance and organizational success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Verizon
02.2019 - 10.2024
- Managing the team and teaching best practices to be successful in the business while keeping the team motivated to exceed quotas
- Motivating and developing each employee through coaching
- Ensure we are maintaining the health of daily and long term store functions such as managing cash and inventory, reporting financial sales status, hiring and promotion decisions, and making sure compliance, sales, and retention objectives are met.
- Adapting to change and ensuring my team is on board by being able to move forward together as one team
- Awarded Manager of the Quarter July 2019
Solutions Specialist
Verizon
08.2017 - 02.2019
- Providing customers with the ultimate in-store experience by making an impact by delivering personalized solutions
- Consistently achieved and exceeded monthly quotas
- Actively call customers to drive business retention/ new revenue
- Top Specialist in Leaderboard August 2018
Associate Manager/Key Holder
T-Mobile, TM Wireless Inc.
01.2014 - 08.2017
- Responsible for providing outstanding customer service, maintaining a friendly work environment, as well as training new sales associates
- Assisting in the day to day operations of the store
- Guided customers in choosing items that reflected personal style and shape
- Meet the store's monthly targets and handle budgets
- Maintain customer clientele
- Possessed a natural ability to listen and connect with customers
Key Holder/ Sales Lead
Nine West
05.2013 - 12.2014
- Managed time sheets and staff availability issues on time clock
- Responsible for opening and closing procedures
- Analyzed and resolved work problems and assisted workers in solving work problems
- Successfully managed a 7-person team in running a retail operation.
PINK Sales Associate
Victoria’s Secret
01.2012 - 02.2014
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions
- Engaged with customers in sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
Education
Masters of Business Administration -
Strayer University
Washington, DC12.2021
Bachelor of Communication Studies -
California State University, Northridge
Northridge, CA12.2017
Skills
- Proficient in English and Korean
- Independently motivated
- Effective team management
- Quick to adjust and maintain a positive outlook
- Effectively follow guidance for team collaboration
- Strong customer service skills
- Thrives in high-stress environments
- Dedicated to client satisfaction
Accomplishments
Promoting awareness and culture by creating events to drive positive energy by showing our directors and market Vice President and President what it means to be able to create a great team
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Assistant Manager
Verizon
02.2019 - 10.2024
Solutions Specialist
Verizon
08.2017 - 02.2019
Associate Manager/Key Holder
T-Mobile, TM Wireless Inc.
01.2014 - 08.2017
Key Holder/ Sales Lead
Nine West
05.2013 - 12.2014
PINK Sales Associate
Victoria’s Secret
01.2012 - 02.2014
Masters of Business Administration -
Strayer University
Bachelor of Communication Studies -
California State University, Northridge