Sharon Hahn
Rockfield,KY
Summary
Results-driven manager with proven expertise in client relations, employee training, and strategic planning. Demonstrated success in enhancing customer satisfaction and loyalty while optimizing operational efficiency.
Overview
30
30
years of professional experience
Work History
Manager
AAA Cash Now LLC
Clarksville, TN
04.2021 - 06.2026
- Managed customer service interactions to ensure satisfaction and loyalty.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management and cash handling procedures effectively.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Contact Tracer
Xtend Healthcare
Hendersonville, Tennessee
02.2020 - 04.2021
- Conducted interviews to trace contacts of confirmed COVID-19 cases.
- Documented and tracked patient information in electronic health record systems.
- Recorded data from case investigations into a secure database system.
Customer Service Representative
Agero
Clarksville, TN
11.2018 - 07.2020
- Handled high-volume inbound calls to support customers with questions.
- Resolved customer concerns promptly to maintain satisfaction.
- Recorded customer details accurately in CRM system.
- Kept strong call control and moved through scripts quickly to solve issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Shipping and Receiving Clerk
His Packaging
Nashville, Tennessee
03.2003 - 01.2015
- Organized inventory in the warehouse for efficient retrieval and storage.
- Processed incoming shipments and verified contents against packing lists.
- Inspected outgoing shipments for quality control before dispatching them.
- Processed outbound shipments, including packing and labeling products for delivery.
Assistant Manager
CitiFinancial
Duluth, Georgia
07.1996 - 01.2003
- Assisted in managing daily operations and workflow processes.
- Developed and maintained customer relationships to enhance service satisfaction.
- Trained new employees on company policies and procedures.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Smyrna HIGH SCHOOL
Smyrna, TN05-1984
Skills
- Client management
- Employee training
- Customer service
- Problem solving
- Time management
- Effective communication
Timeline
Manager
AAA Cash Now LLC
04.2021 - 06.2026
Contact Tracer
Xtend Healthcare
02.2020 - 04.2021
Customer Service Representative
Agero
11.2018 - 07.2020
Shipping and Receiving Clerk
His Packaging
03.2003 - 01.2015
Assistant Manager
CitiFinancial
07.1996 - 01.2003
High School Diploma -
Smyrna HIGH SCHOOL