Sharon Hilleary
West Plains,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Cook
Lampasas Independent School District
Lampasas, TX
08.2021 - 09.2021
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Online Travel Agent
Teleperformance USA
Killeen, TX
12.2014 - 07.2021
- Served as a point of contact for travelers facing issues while travelling such as lost luggage or cancelled flights.
- Responded promptly to customer inquiries regarding booking procedures or changes in itineraries.
- Investigated flight delays or cancellations and provided alternative solutions when needed.
- Researched various destinations to provide detailed information about attractions, activities, restaurants, transportation options.
- Reviewed customer feedbacks regarding their experiences with our services.
- Provided customer service to clients via phone, email, and in-person meetings.
- Processed payments using credit cards or other forms of payment methods.
- Advised customers on visa requirements for international trips.
- Solved customer queries related to booking processes and payment issues.
- Maintained up-to-date knowledge of industry trends including changes in regulations or technology affecting travel operations.
- Ensured that all reservations were accurately entered into the system prior to ticketing or confirmation being issued.
- Utilized computer reservation systems to book airline tickets and hotel accommodations.
- Assisted customers with the online check-in process for flights and other services.
- Created travel itineraries and made adjustments to meet client specifications.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Transportation Driver/teacher
Anytime Childcare
Copperas Cove, TX
03.2013 - 09.2014
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Adhered to all applicable road regulations while driving long distances.
- Reported any incidents or accidents involving company vehicles to management immediately.
- Conducted regular maintenance checks on vehicles such as changing oil, checking brakes.
- Monitored fuel consumption levels and ensured efficient use of resources during trips.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Transported riders to designated stops according to pre-determined schedules.
Full Time Student
Walden University Online
Minneapolis, MN
03.2007 - 11.2013
- Attended classes or courses to attain subject mastery and formal recognition.
- Maintained schedule of class assignments to meet deadlines.
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Learned new methods, processes and procedures for research and writing.
- Devoted time outside of class to do homework, labs or class preparation.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Used student resources and asked professors, assistants, dean and other leaders for support.
- Provided feedback to professors regarding their teaching methods.
Cook
The Corral Theatre
Talihina, OK
09.2007 - 10.2007
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
- Used standardized recipes and other instructions to prepare food.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN11-2013
Bachelor of Science - Criminal Justice And Psychology
Ashford University
Clinton, Iowa10-2011
Skills
- Food handling
- Customer Service
- Order Verification
- Surface cleaning
- Grilling
- Sanitation
- Recipe-based cooking
- Frying
- Food presentation
- Cleaning and organization
- Positive and professional
- Sanitation Practices
- Plating and presentation
- Ingredient inspection
- Focused and disciplined
- High volume production capability
References
References available upon request.
Timeline
Cook
Lampasas Independent School District
08.2021 - 09.2021
Online Travel Agent
Teleperformance USA
12.2014 - 07.2021
Transportation Driver/teacher
Anytime Childcare
03.2013 - 09.2014
Cook
The Corral Theatre
09.2007 - 10.2007
Full Time Student
Walden University Online
03.2007 - 11.2013
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Criminal Justice And Psychology
Ashford University
Similar Profiles
Dana TatumDana Tatum
Licensed Vocational Nurse/Campus Nurse at Lampasas Independent School DistrictLicensed Vocational Nurse/Campus Nurse at Lampasas Independent School District
SADIE KLEPPELSADIE KLEPPEL
School Health Administrative Assistant at Lampasas Independent School DistrictSchool Health Administrative Assistant at Lampasas Independent School District
Joseph WalingJoseph Waling
Appraisal/Collections at Lampasas Central Appraisal DistrictAppraisal/Collections at Lampasas Central Appraisal District
Kadyn SpurginKadyn Spurgin
Receptionist at Windy's FloatsReceptionist at Windy's Floats
Averie HoytAverie Hoyt
Daycare Teacher at Friendship Circle Child CareDaycare Teacher at Friendship Circle Child Care