Sharon Hollister
Lakewood ,WA
Summary
Excelled in enhancing client satisfaction through personalized service and expert styling, boosting customer loyalty. Renowned for a positive attitude and flexibility, adept at fostering a motivated and customer-focused team environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Hairstylist
Supercuts Hair Salons
03.2023 - Current
- Supported training of new staff by sharing techniques and salon protocols.
- Provided personalized consultations by assessing clients' needs and preferences.
- Promoted salon products to clients by highlighting advantages and applications.
- Restocked products and materials to ensure smooth operation throughout the day.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
Shift Leader
Walgreens
03.2021 - 03.2023
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
Hairstylist
Supercuts Hair Salons
08.2016 - 03.2023
- Performed color treatments to enhance overall look and meet client specifications.
- Supported training of new staff by sharing techniques and salon protocols.
- Promoted salon products to clients by highlighting advantages and applications.
- Provided personalized consultations by assessing clients' needs and preferences.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Retail Associate Manager
Walmart
11.2009 - 02.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of day
- Collaborated with team members to achieve monthly sales targets and performance goals.
- Handled issues effectively, promoting strong client connections.
- Excelled in customer service by understanding needs, establishing connections, and providing personalized responses.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Education
High School Diploma - General Studies
Waipahu High School
Waipahu, HI05.2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Client service
Timeline
Hairstylist
Supercuts Hair Salons
03.2023 - Current
Shift Leader
Walgreens
03.2021 - 03.2023
Hairstylist
Supercuts Hair Salons
08.2016 - 03.2023
Retail Associate Manager
Walmart
11.2009 - 02.2016
High School Diploma - General Studies
Waipahu High School
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