SHARON HOLT
Walls,MS
Summary
Results-driven professional with extensive experience in customer service and supervision, committed to exceeding organizational standards and objectives. Proven ability to prioritize tasks and manage multiple responsibilities in fast-paced environments while fostering a collaborative team atmosphere. Recognized for effectively resolving escalated customer support issues, ensuring satisfaction and loyalty. Passionate about delivering exceptional service and contributing to overall business success through dedicated teamwork and proactive problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Cato Fashions
Southaven, MS
09.2017 - 04.2018
- Consistently hit and exceeded Sales goals
- Identified and qualified customers needs
- Provided the biggest standard of customer service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
Team Lead
Iqor Global Services, LLC
Memphis, TN
12.2016 - 08.2017
- Interpreted technical details to develop precise product requirements.
- Conducted testing on Direct TV boxes to ensure functionality.
- Ensured achievement of daily production targets.
Order Picker
Radial
Memphis, TN
11.2016 - 06.2017
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Supervisor
Rite Aid
Memphis, TN
09.2005 - 10.2015
- Communicated all store initiatives and promotions to customers to generate return business
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Helped drive sales goals and achieve monthly quotas
- Operated a POS system to itemize and complete an average of 100-200 customer purchases.
Education
Medical Assistant - Health Aide
Remington College-Memphis, TN
Memphis, Tn02.2008
High School Diploma -
Westwood High School
Memphis, Tn01.1999
Skills
- Effective multi-tasker
- Strategic planning
- Change management
- Team player
- Results-oriented
- Customer Support
- Employee management
- Verbal Communication
- Problem Resolution
- Quality Assurance
- Store maintenance
- In-store support
- Credit card payment processing
- Stockroom procedures
Timeline
Customer Service Associate
Cato Fashions
09.2017 - 04.2018
Team Lead
Iqor Global Services, LLC
12.2016 - 08.2017
Order Picker
Radial
11.2016 - 06.2017
Supervisor
Rite Aid
09.2005 - 10.2015
Medical Assistant - Health Aide
Remington College-Memphis, TN
High School Diploma -
Westwood High School