Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Hopkins

Frazee,Minnesota

Summary

Driven Leader with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

26
26
years of professional experience

Work History

District Manager

Caribou Coffee
Detroit Lakes, MN
06.2021 - 09.2023
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Identified and developed top talent within management structure to promote performance-oriented culture.

General Manager

Caribou Coffee
Detroit Lakes, MN
05.2019 - 07.2021
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led employee evaluations with constructive feedback to boost performance.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Co Manager

Walmart
Bemidji, MN
06.2017 - 05.2019
  • Ensured compliance with all safety regulations throughout the store premises.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Store Manager

Walmart
Detroit Lakes, MN
06.2015 - 04.2017
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

Timpsons
Glasgow UK
01.1998 - 03.2013
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered all calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

GED -

Clydebank College
Scotland UK
04-2011

Skills

  • Operations Oversight
  • Staff Recruiting
  • Business Development
  • Leadership Development
  • Budget Management
  • Sales Forecasts
  • Business and Operations Analysis
  • Recruiting and Hiring
  • Report Preparation
  • Data Analytics

Timeline

District Manager

Caribou Coffee
06.2021 - 09.2023

General Manager

Caribou Coffee
05.2019 - 07.2021

Co Manager

Walmart
06.2017 - 05.2019

Assistant Store Manager

Walmart
06.2015 - 04.2017

Store Manager

Timpsons
01.1998 - 03.2013

GED -

Clydebank College

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Sharon Hopkins