Sharon Hudson
Aurora,IN
Summary
Dynamic Store Manager with a proven track record at 7-Eleven, excelling in inventory management and customer relations. Skilled in training and mentoring teams, I foster a positive work environment while driving sales growth through strategic merchandising and effective communication. Committed to operational excellence and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
7-eleven
Harrison, OH
03.2013 - Current
- Led daily store operations, ensuring compliance with company policies and safety standards.
- Managed inventory levels, facilitating timely replenishment and minimizing stock shortages.
- Trained and mentored team members on customer service best practices and operational procedures.
- Oversaw cash handling processes, ensuring accuracy during transactions and reconciliations.
- Analyzed sales data to identify trends, adjusting strategies to optimize product placement and pricing.
- Fostered positive customer relationships through effective communication and resolution of inquiries or issues.
Barista
HMS Host International
CVG Northern Kentucky
09.2007 - 08.2012
- Prepared and served high-quality beverages while maintaining cleanliness and organization at service stations.
- Operated espresso machines and other equipment, ensuring optimal performance and safety standards.
- Trained new staff on beverage preparation techniques, customer service protocols, and health regulations.
- Managed inventory levels, placing orders for supplies to ensure uninterrupted service during peak hours.
- Enhanced customer satisfaction by providing personalized recommendations based on preferences and feedback.
- Collaborated with team members to create a positive work environment that fosters teamwork and morale.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
South Dearborn High School
Aurora, IN05.1986
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Employee scheduling
Accurate cash handling
Opening and closing procedures
Documentation and reporting
Operations
Order management
Timeline
Store Manager
7-eleven
03.2013 - Current
Barista
HMS Host International
09.2007 - 08.2012
High School Diploma -
South Dearborn High School