SHARON JACKSON
Customer Service Representative
Miami Lakes,FL
Summary
Experienced sales and HR professional with 40+ years in specialty retail, corporate training, and client development. Proven leadership in talent retention, customer satisfaction, and workforce optimization. Adept at mentoring teams, driving business growth, and having strong customer service skills.
Overview
47
47
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Client Development Manager
SAKS 5TH AVENUE
01.2020 - 01.2023
Beauty Selling Director
SAKS 5TH AVENUE
01.1999 - 01.2020
Beauty - Human Resources Manager
SAKS 5TH AVENUE
01.1993 - 01.1999
Director of Human Resources
SAKS 5TH AVENUE
01.1984 - 01.1993
Personnel Clerical / Assistant Personnel Director
SAKS 5TH AVENUE
01.1976 - 01.1984
Education
Certified Etiquette Instructor, Certified Human Resource Consultant, Certified Time Management Instructor
Miami Dade College
01.1973 - 01.1975
Skills
- Strong leadership and organizational skills
- Ability to work collaboratively and contribute to team success
- Highly dependable with strong commitment to follow-through
- Skilled in conflict resolution and effective mediation
- Active listener with a compassionate, solutions-focused approach
- Maintain a positive attitude and foster respectful communication
Certification
Human Resource Generalist
Timeline
Human Resource Generalist
08-2025
Client Development Manager
SAKS 5TH AVENUE
01.2020 - 01.2023
Beauty Selling Director
SAKS 5TH AVENUE
01.1999 - 01.2020
Beauty - Human Resources Manager
SAKS 5TH AVENUE
01.1993 - 01.1999
Director of Human Resources
SAKS 5TH AVENUE
01.1984 - 01.1993
Personnel Clerical / Assistant Personnel Director
SAKS 5TH AVENUE
01.1976 - 01.1984
Certified Etiquette Instructor, Certified Human Resource Consultant, Certified Time Management Instructor
Miami Dade College
01.1973 - 01.1975
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