Timothy Jacobs
Birmingham,AL
Summary
Seasoned professional with a robust background in customer service and technical support, notably with DIRECTV. Excelled in equipment troubleshooting and customer care, enhancing service quality and efficiency. Proven leadership in managing department operations at K-Mart, showcasing exceptional time management and work order prioritization skills.
Overview
39
39
years of professional experience
Work History
Services Technician
DIRECTV
Bessemer, AL
2011.07 - 2025.02
- Installed and serviced satellite television services.
- Mounted satellite dishes on roofs and poles.
- I drove a company van.
- I ran coaxial cable.
Sales Representative
Mazer Discount Home Center
Birmingham, AL
1993.05 - 2011.05
- Assisted customers with building materials.
- I sold plumbing, electrical, kitchen, and bath supplies.
- Fabricate laminate countertops.
Sports/Automotive Manager
K-Mart Corporation
Columbus, MS
1991.03 - 1993.05
- Responsible for the operation of the Sporting Goods and Automotive Departments.
- Responsible for employee scheduling.
- Responsible for merchandising and department layouts.
Sales Representative
K-Mart Corporation
Huntsville, AL
1985.09 - 1991.03
- Customer service in the Sporting Goods and Automotive Departments.
- Merchandising, Sporting Goods Department.
- Stocking shelves and counter layouts.
Education
Some College (No Degree) - General Studies
John C Calhoun Community College
Decatur, ALSome College (No Degree) - Electronic Engineering
ITT Technical Institute
Birmingham, ALSkills
- Time tracking
- Work order prioritization
- Equipment inspection
- Punctual and reliable
- Service ticket accuracy
- Equipment troubleshooting
- Excellent customer care
Accomplishments
- Eagle Scout
Affiliations
- Operate sound system at church
References
References available upon request.
Timeline
Services Technician
DIRECTV
2011.07 - 2025.02
Sales Representative
Mazer Discount Home Center
1993.05 - 2011.05
Sports/Automotive Manager
K-Mart Corporation
1991.03 - 1993.05
Sales Representative
K-Mart Corporation
1985.09 - 1991.03
Some College (No Degree) - General Studies
John C Calhoun Community College
Some College (No Degree) - Electronic Engineering
ITT Technical Institute