Timothy Jacobs
Birmingham,AL
Summary
Seasoned professional with a robust background in customer service and technical support, notably with DIRECTV. Excelled in equipment troubleshooting and customer care, enhancing service quality and efficiency. Proven leadership in managing department operations at K-Mart, showcasing exceptional time management and work order prioritization skills.
Overview
39
39
years of professional experience
Work History
Services Technician
DIRECTV
Bessemer, AL
07.2011 - 02.2025
- Installed and serviced satellite television services.
- Mounted satellite dishes on roofs and poles.
- I drove a company van.
- I ran coaxial cable.
Sales Representative
Mazer Discount Home Center
Birmingham, AL
05.1993 - 05.2011
- Assisted customers with building materials.
- I sold plumbing, electrical, kitchen, and bath supplies.
- Fabricate laminate countertops.
Sports/Automotive Manager
K-Mart Corporation
Columbus, MS
03.1991 - 05.1993
- Responsible for the operation of the Sporting Goods and Automotive Departments.
- Responsible for employee scheduling.
- Responsible for merchandising and department layouts.
Sales Representative
K-Mart Corporation
Huntsville, AL
09.1985 - 03.1991
- Customer service in the Sporting Goods and Automotive Departments.
- Merchandising, Sporting Goods Department.
- Stocking shelves and counter layouts.
Education
Some College (No Degree) - General Studies
John C Calhoun Community College
Decatur, ALSome College (No Degree) - Electronic Engineering
ITT Technical Institute
Birmingham, ALSkills
- Time tracking
- Work order prioritization
- Equipment inspection
- Punctual and reliable
- Service ticket accuracy
- Equipment troubleshooting
- Excellent customer care
Accomplishments
- Eagle Scout
Affiliations
- Operate sound system at church
References
References available upon request.
Timeline
Services Technician
DIRECTV
07.2011 - 02.2025
Sales Representative
Mazer Discount Home Center
05.1993 - 05.2011
Sports/Automotive Manager
K-Mart Corporation
03.1991 - 05.1993
Sales Representative
K-Mart Corporation
09.1985 - 03.1991
Some College (No Degree) - General Studies
John C Calhoun Community College
Some College (No Degree) - Electronic Engineering
ITT Technical Institute
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