SHARON JAGODZINSKI
Wausau,USA
Summary
Strong team leader focused on delivering excellent customer service while maintaining and building strong relationships, both internally and externally. Results-driven with attention to detail. Extensive supervisory experience. A passion for retail operations where customer service is priority.
Overview
30
30
years of professional experience
Work History
SR. PERSONAL BANKER
AbbyBank
Wausau, WI
09.2024 - Current
- Plan and facilitate training for all Personal Banker staff.
- Supervise file maintenance and new account audits.
- Implemented bi-weekly training meetings using Microsoft Teams.
CRA OFFICER
AbbyBank
Wausau, WI
03.2020 - 09.2024
- Prepare material and train bank staff on CRA activities and information.
- Prepared PowerPoint presentation for the Board of Directors on CRA data, activities, and goals.
- Received a satisfactory rating for the 2021 bank exam.
- Increased financial literacy outreach in each bank branch's market area.
BANK OPERATIONS SUPERVISOR
AbbyBank
Wausau, WI
10.2013 - 03.2020
- Coached staff to provide excellent customer service, strengthening customer relationships.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Responsible for employee performance evaluations.
TELLER SUPERVISOR
BMO Harris Bank
Merrill, WI
07.2010 - 10.2013
- Managed schedules according to business demand, making adjustments as needed to maintain quality service.
- Managed and balanced cash vault, audits and general ledger accounts.
- Identified transaction errors when debits and credits did not balance.
EXECUTIVE TEAM LEADER - ASSETS PROTECTION
Target
Wausau, WI
05.1995 - 07.2010
- Acting Manager on Duty during scheduled shifts.
- Active participant in weekly executive meetings.
- Responsible for training all new hires on loss prevention initiatives.
- Managed asset protection programs for three stores to reduce theft and fraud.
- Built cross-functional relationships with business partners to reduce losses.
- Had the lowest shrink levels for the district multiple times.
Education
Bachelor of Arts - Economics/Political Science
Valparaiso University
Valparaiso, INSkills
- Scheduling proficiency
- Microsoft Office
- Training and development
- Team collaboration
- Customer relationship management
- Attention to detail
Affiliations
- Wausau West Wrestling Booster Club - concession stand coordinator, equipment inventory and tournament planning and execution
- 4-H Dog and Goat project leader
Timeline
SR. PERSONAL BANKER
AbbyBank
09.2024 - Current
CRA OFFICER
AbbyBank
03.2020 - 09.2024
BANK OPERATIONS SUPERVISOR
AbbyBank
10.2013 - 03.2020
TELLER SUPERVISOR
BMO Harris Bank
07.2010 - 10.2013
EXECUTIVE TEAM LEADER - ASSETS PROTECTION
Target
05.1995 - 07.2010
Bachelor of Arts - Economics/Political Science
Valparaiso University
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