Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sharon Jeffries

Fort Wayne,IN
Sharon Jeffries

Summary

Sharon Kay Jeffries: I am a Frontline Customer Service representative.I am also a Mental Health therapist, I'm highly educated and skilled, recommended for suicide awareness, suicide prevention, and the ability to communicate and encourage positive influence in an individual's life. I've learned to make a difference in others lives. I have Wonderful Customer Service skills, and wonderful bedside manners. I've always had the ability to be able to help and assist patience with mental health ideation and also assist with the ability to help in emergencies and recovery from trauma and other unfortunate circumstances of life.

Overview

20
years of professional experience

Work History

Department Of Veteran Affairs Hospital
Fort Wayne, IN

Information Receptionist/Customer Greeter
02.2013 - Current

Job overview

Greeting Veterans, Veterans family members, Employees, Contractors and any other Service or official that enters the VA hospital. Providing information, locations, resources, transport and escorting to anyone in need. Escorting and providing information for government officials administration in all services including deliveries new contract for business and all services of every kind to provide the best customer service care to our veterans families and communities. I also help to provide extended Assistance for the Nurses, Doctors,Cold blue team,VA police, Social work, Mental health, and also Volunteer services. Helping to Assist all medical departments in the facility. I'm currently working under supervision of our Directors office, and Supervisor for our Customer service team.

Department of Veteran Affairs
Fort Wayne, IN

Federal Nursing Assistant
02.2005 - 02.2013

Job overview

  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted patients with daily activities such as bathing, dressing, and grooming, vital signs and documentation of ADLs feeding patients,transporting patients to various areas in the hospital for diagnostic testing scans MRIS and surgical procedures. Sitting one to one with patients 8 to 16 hours for suicidal ideation on homicidal behavior. Also assisting drivers with transport to mental health facilities dialysis and other areas for medical treatment as a transport aide.

Education

Allison Online Studies
Galway Ireland

Certified CBT Therapist from Advanced Cognitive Behavioral Therapy Oh Lord I Ne
03-2023

University Overview

Gary Career Center
3700 Martin Luther King Drive, Gary Indiana

Associate of Arts from Nursing Education
06-1986

University Overview

Skills

Suicide prevention is one of my

most compassionate and advance skills I'm learning more on how to use my skills and ability to listen, taking time with clients and patients Also being very patient and compassionate,in caring for others needs and support, and being resourceful for others needs and recovery

Timeline

Information Receptionist/Customer Greeter
Department Of Veteran Affairs Hospital
02.2013 - Current
Federal Nursing Assistant
Department of Veteran Affairs
02.2005 - 02.2013
Allison Online Studies
Certified CBT Therapist from Advanced Cognitive Behavioral Therapy Oh Lord I Ne
Gary Career Center
Associate of Arts from Nursing Education
Sharon Jeffries