Janice Bang Eckman

Current Psychiatric Mental Health Nurse Practitioner student who is patient-focused, hardworking, reliable, and dedicated. Offers strong background in psychiatric care and needs. Excels in support strategies, skill-building techniques and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Focused on helping clients improve wellbeing and functioning.

• Psychiatric Mental Health Nurse Practitioner student.
• Collaborated with team of four in the development of research poster for nurse residency program.
• Charge nurse of six nurses on medical/surgical unit.

Prior Relevant Work History and Experience Outside of Nursing

Project Management Assistant Test America Irvine, CA 12/2013 - 12/2014
Provide customer service for client requests, including project and job questions, received job acknowledgements, turn-around time concerns and shipping requests.
Complete job reviews of methods, project, deliverables, pricing and other client requirements.
Successfully manage time for data review, subcontracted work, bottle orders, project set-up, invoicing and credit card and check charges

Assist with incoming phone calls as operator, filing, invoicing and administrative assistant to lab and customer service personnel.

Provider Data Services SCAN with Ajilon 05/2013 – 12/2013
Managed over 5,000 user profiles for provider services database and created new accounts.
Accomplished restructure of database for user profiles and processed data inputs for hospitals, medical groups and other health organizations.
Assisted in department software update and change implementing new contracting, pricing, claims and provider services system.
Reliable customer support as live connection for trouble shooting.

Assistant Manager Abercrombie and Fitch, Santa Ana, CA 10/2011 – 09/2012

· Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

· Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

· Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

· Directed promotion and brand loyalty efforts to build direct relationships with customers.

· Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.

Medical Administrative Assistant Englewood OB-GYN Women's Group, Englewood, NJ 09/2004 – 08/2007

· Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

· Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

· Conducted insurance verification and pre-authorizations and managed patient charts.

· Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

· Supported office staff and operational requirements with administrative tasks.

· Prioritized incoming patients by degree of injury or illness.