Sharon Jett
El Paso,TX
Summary
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Black Pearl Home Care
Paducah, US
05.2024 - 03.2025
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
Insurance Sales Agent
American Income Life Insurance Company
Cleveland, US
04.2024 - 11.2024
- Built strong relationships with clients through effective communication and personalized service
- Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements
- Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies
- Managed a high volume of incoming calls, emails, and inquiries from potential customers
- Collaborated with underwriters to ensure timely processing of applications and policy renewals
- Developed comprehensive knowledge of insurance products, industry trends, and competitor offerings to effectively address client concerns and objections
- Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Analyzed customer feedback to improve sales strategies and tactics.
Home Care Aide
BrightSpring Health Services
09.2022 - 03.2024
- Recognized emergency situations and implemented appropriate procedures.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Followed care plan and directions to administer medications.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Improved patient outlook and daily living through compassionate care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Transported clients to doctor appointments or other errands as needed.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed trust-based relationships with patients through compassionate communication techniques.
Crew Trainer
McDonald's
Benton, IL
10.2019 - 04.2023
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Assisted management in developing strategies to improve customer service standards.
- Utilized feedback to continuously improve training methods and content.
- Delivered group and individual needs-based training to personnel.
- Stayed up to date on requirements of all team positions to optimize training.
- Conducted comprehensive training sessions for new hires on operational procedures.
- Monitored employee progress, offering constructive feedback for improvement.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
High School Diploma -
Crab Orchard High School
Marion, IL05-2021
Skills
- Insurance sales
- Computer skills
- Inside Sales
- Organizational skills
- Negotiation
- Home Care
- Multitasking
- Account Management
- Medication administration
- Customer service
- Conflict resolution
- Record keeping
- Communication skills
- Time management
- Attention to detail
Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
DSP (Direct Support Professional)
Black Pearl Home Care
05.2024 - 03.2025
Insurance Sales Agent
American Income Life Insurance Company
04.2024 - 11.2024
Home Care Aide
BrightSpring Health Services
09.2022 - 03.2024
Crew Trainer
McDonald's
10.2019 - 04.2023
High School Diploma -
Crab Orchard High School