Sharon Johnson
Mount Airy,MD
Summary
Results-driven beauty professional dedicated to providing top-notch cosmetic consultation services. Renowned for elevating client experiences with personalized product suggestions and outstanding customer support. Emphasizes teamwork, thrives in fast-paced retail settings, demonstrates extensive product expertise, and exceptional interpersonal abilities. Committed to delivering excellence in every aspect of the beauty industry.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Cosmetic Consultant - Direct Sales
Color Street Independent Stylist
Mount Airy, MD
07.2020 - Current
- I provide a high level of customer service to customers interested in purchasing our high-end cosmetics and nail products. I work remotely and all sales are generated through social media channels and the company's website.
- Developed personalized cosmetic consultations to enhance client satisfaction and product selection.
- Trained clients on effective application techniques for nail products, improving user experience and confidence.
- Provided ongoing support to clients through follow-up consultations, fostering long-term relationships and loyalty.
- Collaborated with team members to create engaging social media content, enhancing brand awareness and engagement.
- Analyzed customer feedback to refine product recommendations, ensuring alignment with client needs and expectations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Resolved customer complaints efficiently, upholding the company''s reputation for excellent service standards.
Advanced Director
The Pampered Chef
Mount Airy, MD
05.1994 - 03.1997
- I consistently sold products, recruited new team members, and exceeded sales and leadership requirements every month. I earned Top Recruiter 3 years in a row.
- Directed market analysis to identify growth opportunities, driving product innovation and customer engagement strategies.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Lead Sales Associate
Country Frills
Mount Airy, MD
01.1985 - 01.1994
- Owned and operated a retail craft and gift store
- Ordered, arranged and organized all merchandise to create sales
- Helped customers complete purchases, locate items to promote sales
- Processed POS transactions, including checks, cash and credit cards and refunds.
- Supervised daily sales operations, ensuring optimal customer service and store presentation.
- Developed promotional strategies that increased customer engagement and sales volume.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Executive Secretary
Nuclear Utility Systems
Gaithersburg, MD
01.1984 - 07.1985
- I was responsible for supporting daily duties for the VP, including:
- Typing and proofreading documents before being distributed
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- I also drafted all meeting agendas and kept notes during meetings, greeted incoming clients, answered multi-line phone system, and directed callers to appropriate departments.
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Managed confidential documents, adhering to industry standards for security and compliance.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
Bank Teller/Customer Service Representative
GEICO FEDERAL CREDIT UNION
Washington, DC
07.1983 - 08.1984
- Processed customer transactions with accuracy and efficiency, ensuring adherence to credit union policies.
- Assisted members with account inquiries and resolved issues promptly, enhancing customer satisfaction.
- Maintained cash drawer integrity through regular reconciliations and audits, minimizing discrepancies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Secretary
Nautical Rubber Inc.
Columbia, MD
03.1982 - 05.1983
- Managed daily office operations, ensuring efficient workflow and coordination among staff.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained accurate records using office management software for improved data accessibility.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
Front Desk Receptionist
Delta 3 Associates
Columbia, MD
02.1982 - 05.1982
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing office workflow and efficiency.
- Maintained accurate records of visitor logs and phone messages to enhance communication efficiency.
- Utilized multi-line phone systems to handle high call volumes while maintaining professionalism.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High school diploma -
Glenelg High School
Glenelg, MD05.1982
Skills
- Leadership
- Sales expertise
- Customer service
- Outside sales
- Marketing
- Presentation skills
Certification
- Driver's License
- January 2018 to January 2025
Awards
Top Recruiter & Top in Sales, January 1995, Top Recruiter & Top Sales with The Pampered Chef
Assessments
- Sales skills — Proficient
- February 2024
- Influencing and negotiating with customers
- Full results: Proficient
- Learning agility — Proficient
- Learning and applying new information
- Outside sales — Proficient
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Customer focus & orientation — Proficient
- March 2024
- Responding to customer situations with sensitivity
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Retail customer service — Proficient
- August 2024
- Responding to customer situations in a retail setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cosmetic Consultant - Direct Sales
Color Street Independent Stylist
07.2020 - Current
Advanced Director
The Pampered Chef
05.1994 - 03.1997
Lead Sales Associate
Country Frills
01.1985 - 01.1994
Executive Secretary
Nuclear Utility Systems
01.1984 - 07.1985
Bank Teller/Customer Service Representative
GEICO FEDERAL CREDIT UNION
07.1983 - 08.1984
Secretary
Nautical Rubber Inc.
03.1982 - 05.1983
Front Desk Receptionist
Delta 3 Associates
02.1982 - 05.1982
High school diploma -
Glenelg High School