Sharon King
BONITA SPGS,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Reliable administrative work with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Oceanside Property Management And Rentals LLC
Fort Myers Beach, FL
07.2008 - 10.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance.
- Coordinated bookkeeping activities in QuickBooks.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Screened visitors and issued badges to maintain safety and security
- Set up conference rooms, technology and materials to facilitate meetings
Front Desk Associate
Shangrila Hotel And Resort
Singapore, Singapore
02.2005 - 11.2007
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Asked customers questions to meet special requests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Planned coverage needs and organized services to support incoming special events.
- Entered and updated sensitive customer information during check-ins and room changes
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Introduced customers to resort amenities with pleasant and helpful demeanor
Front Desk Receptionist
Dusit Thani Hotel
Makati City, Metro Manila Philippines
06.2002 - 01.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Collected room deposits, fees and payments
- Kept accounts in balance and ran daily reports to verify totals
- Transcribed phone messages and relayed to appropriate personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Entered and updated sensitive customer information during check-ins and room changes
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Monitored office supplies by checking inventory and placing orders
- Used internal software to process reservations, check-ins and check-outs
- Resolved customer problems and complaints
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Scheduled office meetings and client appointments for staff teams
- Monitored and screened visitors to verify accessibility to inter-office personnel
Education
Bachelor of Science - Hospitality Administration And Management
Lourdes College
Cagayan De Oro City, Philippines03.2003
Skills
- Ease with Computers and Technology
- Office Equipment Operation
- Multi-Line Telephone Systems
- Schedule Management
- Multitasking and Time Management
- Verbal and Written Communication
- Strong Organizational Skills
- Document Sorting
- Writing and Editing Skills
- Administrative Procedures
- Organizing and Categorizing Data
- Fast Learner
- Highly Efficient and Productive
- Customer Service
- Social media knowledge
- Marketing
- Technical Support
- Customer and client relations
- Office management
- Bookkeeping
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Administrative Assistant
Oceanside Property Management And Rentals LLC
07.2008 - 10.2010
Front Desk Associate
Shangrila Hotel And Resort
02.2005 - 11.2007
Front Desk Receptionist
Dusit Thani Hotel
06.2002 - 01.2005
Bachelor of Science - Hospitality Administration And Management
Lourdes College