Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sharon Kirk

Mohave Valley,AZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Digital Shopper

Walmart
Ft Mohave, AZ
10.2023 - Current
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Listened to customer needs to identify and recommend best products and services.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

VIP Hospitality Host

Harrah's Resort/Casino
Laughlin, NV
10.2017 - 03.2020
  • Monitored player behavior, preferences, and gaming activity to determine appropriate comps and rewards.
  • Maintained relationships with existing customers through personalized service and follow-up communication.
  • Assisted in developing promotional materials such as flyers, newsletters, brochures.
  • Organized events and activities for VIP guests, including concerts, golf tournaments, spa visits.
  • Collaborated with other departments within the organization to coordinate promotions and special offers for VIP guests.
  • Resolved customer issues quickly and professionally by taking ownership of the situation.
  • Served as a liaison between management and VIP guests by addressing their concerns or requests promptly.
  • Maintained accurate records of all transactions related to comps and rewards programs.
  • Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
  • Introduced new VIP guests to casino property and discussed available amenities, pools, restaurants, gaming offerings and entertainment.

Events Coordinator

Harrah's Resort/Casino
Laughlin, NV
11.2014 - 10.2017
  • Create programs in APS, make documents for upcoming promotions, event set-up and execution, distribute/stock/unload products, issue monetary awards, host tournaments, door greeter, submit event closing expenses

Total Rewards Representative

Harrah's Resort/Casino
Laughlin, NV
06.2014 - 11.2014
  • Create accounts for player's cards, input/modify data, print correspond, explain 'Total Rewards program/offers, assist Box Office

Front Desk Agent

Aquarius Resort/Casino
Laughlin, NV
01.2012 - 06.2014
  • Registering/Booking guests in and out of their rooms, while accommodating any special requests

Front Desk Supervisor

Marriott Shadow Ridge/ Vacation Club
Palm Desert, CA
06.2008 - 01.2012
  • Customer Service, Build rapport and trust with the guest, Daily opening or closing, Cash or credit deposits, Resolve any kind of guest issues, Any additional vacation services, Employee delegation

Education

General Education Diploma (GED) -

Victor Valley Community College
07.1990

Skills

  • Organized
  • Reliable
  • Friendly/Helpful
  • Detail Oriented
  • Resourceful
  • LMS/CMS

Awards

  • Employee of the Month
  • Teamwork Champion Award
  • Star Performer Service Commitment

Timeline

Digital Shopper

Walmart
10.2023 - Current

VIP Hospitality Host

Harrah's Resort/Casino
10.2017 - 03.2020

Events Coordinator

Harrah's Resort/Casino
11.2014 - 10.2017

Total Rewards Representative

Harrah's Resort/Casino
06.2014 - 11.2014

Front Desk Agent

Aquarius Resort/Casino
01.2012 - 06.2014

Front Desk Supervisor

Marriott Shadow Ridge/ Vacation Club
06.2008 - 01.2012

General Education Diploma (GED) -

Victor Valley Community College

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Sharon Kirk