Sharon Lawal
Blaine,MN
Summary
A service-oriented cashier with strong communication skills, adept at processing payments and resolving customer concerns. Proficient in maintaining cleanliness and security, and well-organized. As a DCP (Direct Care Professional), I provide assistance to immobile, ill, or fragile residents, administer medication, and monitor their wellbeing.
Overview
6
6
years of professional experience
Work History
DCP (Direct Care Professional)
ACR Homes
01.2023 - Current
- DCP (Direct care Professional) -Perform task that assist residents in their daily lives
- Cooking
- Cleaning
- Passing/Administering Medication
- Documentation -Provide direction and needed support along with therapeutic behavior management
CSR (Customer Service Representative) (shift leader)
Speedway
05.2020 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
Harbor Freight
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dog Daycare Attendant
Core Pet Zone
07.2019 - 03.2020
- Watch over a client's dog in a facility designed for a pet to stay for prolonged periods
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Cashier/Customer Service/Crewmember
McDonald's
09.2017 - 02.2019
- Trained new team members in cash register operation
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
2022 New Brighton Ambassador
New Brighton/New Brighton Ambassador Program
08.2021 - 08.2022
- Responsible for connecting members of the community
- Volunteering
- Public speaking
- Ability to interact with a range of people
- Work with others
Education
No Degree - Undecided
Anoka-Ramsey Community College
Minneapolis, MNHigh School Diploma -
Blaine High School
Blaine, MN06.2019
Skills
- Team building
- Mentoring
- Responsible
- Computer Coding
- Able to use and work with computer programs:
- Microsoft Word and CAD software
- Strong communication skills
- Flexible
- Reliable and dependable
- First Aid and Safety
- Client Documentation
- Care Plan Management
Timeline
DCP (Direct Care Professional)
ACR Homes
01.2023 - Current
Sales Associate
Harbor Freight
11.2021 - Current
2022 New Brighton Ambassador
New Brighton/New Brighton Ambassador Program
08.2021 - 08.2022
CSR (Customer Service Representative) (shift leader)
Speedway
05.2020 - 02.2022
Dog Daycare Attendant
Core Pet Zone
07.2019 - 03.2020
Cashier/Customer Service/Crewmember
McDonald's
09.2017 - 02.2019
No Degree - Undecided
Anoka-Ramsey Community College
High School Diploma -
Blaine High School
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