Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
Hi, I’m

Sharon Lazarus

Midlothian,TX

Summary

Benefits Enrollment Specialists with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of healthcare plans, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance and claims issues and exceeding client expectations.

Overview

20
years of professional experience
1
Certificate

Work History

TTEC

Provider Enrollment Specialist
09.2022 - Current

Job overview

  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate of patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Explained open enrollment, COBRA, Medicaid, Medicare, Medi-cal, Covered California, medical plans, life triggering event changes, features, disadvantages and advantages of 15 policies to promote insurance sales.
  • Used Salesforce to process benefit transactions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.


AT&T

AT&T - Senior Revenue Assurance Analyst
04.2017 - 02.2021

Job overview

  • Used Excel and Access to build and run queries to conduct complex data analysis on each BTN on each account
  • Performed root cause analysis of revenue leakage and administered corrective actions to resolve billing discrepancies
  • Supported ad hoc requests and projects as requested by management
  • Reconciled billing on MS circuits, which generated over $2M per year in new revenue
  • Conducted variance reporting, root cause identification, and error resolution resulting in revenue recovery and cost savings
  • Performed accounting functions related to adjustments and corrections
  • Monitored usage trends and control points
  • Audited and evaluated 3rd party circuits and customer's invoices, contracts, and orders to ensure revenue is billed appropriately
  • Skilled at working independently and collaboratively in team environment.

AT&T

Billing Analyst
04.2008 - 04.2017

Job overview

  • Executed Accounts Payable and month-end close activities
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
  • Utilized UBAM billing system to perform SOX compliance, audits, risk management, and contract implementation
  • Increased company revenue by 7% by renewing over 150 expiring contracts per month and retrieving payments for unpaid contracts
  • Ran daily invoice and expense reports identifying variances and errors, to remedy any gross margin trend issues and maintain financial compliance
  • Responsible for utilizing AT&T provisioning, invoicing, and order entry systems to research 100 accounts, 50 aged receivables, and 200 identified unpaid invoices per month
  • Reconciled and adjusted payment discrepancies
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Maintained strict confidentiality with all personal data as per company guidelines.

AT&T

SIT Tester
01.2004 - 04.2008

Job overview

  • Point of contact SME for all SIT testing plus release activities for dozens of AT&T products and deliverables, collaborating with IT to confirm scope, release details, implementation plan, notes, and contact details
  • Managed timely escalations to ensure that there was necessary support. Ensure that test execution was on track per schedule
  • Defined and tracked quality assurance metrics such as defects, defect counts, test results, and test status in fast-paced environment
  • Coordinated training schedule, created training M&Ps, and trained 30 colleagues on release activity
  • Supported, implemented, and helped shape test approach by identifying solutions to recurring issues


Education

Concordia University Chicago
River Forest, IL

Master of Arts from Human Services Administration
08.2015

University Overview

DeVry Institute of Technology
Chicago, IL

Bachelor of Science from Electronics Engineering Technology
06.1992

University Overview

Skills

  • Customer Relationship Management
  • Medical Terminology
  • Client needs analysis
  • Property Assessments
  • Eligibility Evaluation
  • Database Management
  • Settlement Determinations
  • Legal Processes
  • Case Management
  • HIPAA Regulations
  • Billing Procedures
  • Insurance Practices

Certification

  • Licensed Texas Life, Health, Accident, and HMO Insurance Agent - 20420597
  • Licensed Texas General Lines Claims Adjuster - 3102544
Availability
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Timeline

Provider Enrollment Specialist
TTEC
09.2022 - Current
AT&T - Senior Revenue Assurance Analyst
AT&T
04.2017 - 02.2021
Billing Analyst
AT&T
04.2008 - 04.2017
SIT Tester
AT&T
01.2004 - 04.2008
Concordia University Chicago
Master of Arts from Human Services Administration
DeVry Institute of Technology
Bachelor of Science from Electronics Engineering Technology
Sharon Lazarus