ANGELA ARMSTRONG
LANCASTER,United States
Summary
Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in professional skills and experience offering top-notch abilities to do my job task. Motivated to continue to learn and grow. Performance-oriented and responsive work industry with accomplishment in daily goal. 7-year career. Effortlessly stay on top of day-to-day needs and special projects by leveraging top-notch leadership, problem-solving and project management abilities. Dedicated customer service representative with motivation to maintain satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Provider Enrollment Specialist
SCP Health
07.2018 - Current
- Contact payors to get clear understanding of denial and changes needed to receive payment.
- Prepare appeals, when necessary, when claim denials are payor errors.
- Document all correspondence with payors in the System.
- Provide regular feedback to Manager based on research and calls made to payors
- Monitor changes to payor requirements through payor websites, bulletins, emails, etc and communicate any changes to Manager to ensure changes are made wherever applicable.
HR SPECIALIST
Kohl's Corporation
09.2017 - 02.2018
- Researched compensation plans and benefits administration approaches to help senior human resources leaders establish and align structures with market and industry trends
- Applied knowledge of internal standards, employment regulations and industry practices to validate employee paperwork
- Facilitated specialized training workshops to reduce employee grievances and improve team collaboration
- Assisted HR department in completing terminations and resignations with associated separation and severance agreements
- Met with new hires to conduct orientation and on-boarding sessions
- Facilitated onboarding of new employees, including processing paperwork and conducting orientations
- Used exceptional HR knowledge and abilities to meet needs of personnel across different departments
- Organized background checks and drug screening processes
APPOINTMENT SETTER
Keystaff Inc
04.2017 - 09.2017
- Utilized social media platforms and targeted outreach techniques to secure high-quality appointments
- Participated in training sessions to optimize communication strategies, objection-handling techniques, and relationship-building skills
- Qualified customers' interest levels by building trust through conversation and using provided scripts
- Screened calls and took messages to keep professional staff free of basic questions
- Leveraged automated reminders and personalized communication to nurture leads and convert appointments into sales opportunities
- Gained a reputation for working well on a team, received a 'Team Player' award
AUTO COLLECTIONS REPRESENTATIVE
Santander Consumer USA
01.2015 - 04.2017
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Prepared and mailed letters to collect on outstanding customer balances
- Conducted skip tracing to locate individuals responsible for outstanding balances
- Maintained organized system to increase collections team productivity
- Posted payments and adjusted balances to reflect new values
- Set up payment plans to help customers bring accounts current
- Utilized data analytics and customer segmentation to prioritize collections efforts, reducing outstanding balances and improving cash flow
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
- Used appropriate tactics to effectively discuss difficult circumstances with clients
- Utilized skip-tracing methods to find debtors
- Negotiated settlements and payment agreements with customers
- Monitored overdue accounts to track new payments and document continued issues
- Processed payments from debtors by phone, email and online methods
- Notified customers of payment obligations via telephone calls, professional mailings, and personal visits
- Updated clients' accounts with payment details, resolving collections issues
- Prioritized debt collections by periodically reviewing accounts
- Established repayment schedules that worked with customers' financial situations
- Arranged suitable payment options after making contact with debtors
- Collected payments, updated accounts, and notified customers of additional responsibilities
- Demonstrated professionalism and poise in difficult and tense situations
CUSTOMER SERVICE REPRESENTATIVE
Comerica Bank
09.2013 - 01.2015
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Relayed new and relevant information to customers and followed up on promises
- Navigated multiple systems to identify source of issue
- Communicated with clients over phone, email and chat platforms
- De-escalated customer complaints using specialized communication techniques
- Educated customers by explaining complex details in easy-to-understand terminology
- Met and exceeded daily service quality and performance goals
- Served as friendly first point of contact for customer inquiries
- Followed scripts to maintain good call control
- Engaged with customers to understand needs, resolve issues, and answer product questions
Education
HIGH SCHOOL DIPLOMA -
Ennis High School
Ennis, TX05.2003
Skills
- Patient outreach
- Patient observation
- Basic patient care
- Patient relationship building
- Patient appointment coordination
- Patient service management
Timeline
Provider Enrollment Specialist
SCP Health
07.2018 - Current
HR SPECIALIST
Kohl's Corporation
09.2017 - 02.2018
APPOINTMENT SETTER
Keystaff Inc
04.2017 - 09.2017
AUTO COLLECTIONS REPRESENTATIVE
Santander Consumer USA
01.2015 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
Comerica Bank
09.2013 - 01.2015
HIGH SCHOOL DIPLOMA -
Ennis High School
Similar Profiles
Sheri CorleySheri Corley
Senior Human Resources Recruiter at SCP HEALTHSenior Human Resources Recruiter at SCP HEALTH
Jennifer ThibodeauxJennifer Thibodeaux
Business Intelligence Analyst II at SCP HealthBusiness Intelligence Analyst II at SCP Health
Leah MecheLeah Meche
Eligibility Specialist at SCP HealthEligibility Specialist at SCP Health