Sharon Ling
Mineola
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work History
Team Leader Manager
Tea Machi LLC
New York
01.2012 - Current
- Led team operations to ensure efficient workflow and high-quality service.
- Trained new staff on company policies and customer service standards.
- Coordinated schedules to optimize team productivity during peak hours.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Implemented training programs to enhance employee skills and knowledge.
- Resolved customer complaints promptly to maintain satisfaction and retention.
- Analyzed team performance data to identify improvement areas and strategies.
- Fostered a positive team environment through effective communication and support.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Recruited, trained, and supervised new staff members.
Paralegal
Rebecca Chan ESQ PLLC
New York
06.2005 - 07.2011
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, including contracts and pleadings.
- Organized case files and maintained accurate records for easy retrieval.
- Assisted attorneys in trial preparation by gathering evidence and materials.
- Coordinated communication between clients, attorneys, and court personnel.
- Managed deadlines for filings and ensured compliance with court rules.
- Prepared summaries of depositions and witness statements for attorney review.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Drafted correspondence to clients and other attorneys.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Advised clients on procedural matters related to their cases.
- Managed contract intake and review for large vendor agreements.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Education
BBA - Law
University At Albany
Albany, NY 09.1998 - 05.2002
Forest Hills High School
Forest Hills, NYSkills
- Team management
- Customer service
- Inventory management
- Performance analysis
- Staff training
- Legal documentation
- Scheduling coordination
- Process improvement
- Communication skills
- Research skills
- Leadership development
- Influencing skills
- Problem-solving aptitude
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Native/ Bilingual
Timeline
Team Leader Manager
Tea Machi LLC
01.2012 - Current
Paralegal
Rebecca Chan ESQ PLLC
06.2005 - 07.2011
BBA - Law
University At Albany
09.1998 - 05.2002
Forest Hills High School