Sharon Lopez

• Day Program Coordinator – Valley
  Coordinated daily operations of a community-based day program, ensuring consistent, person-centered support for clients while maintaining staffing coverage, schedules, and program activities. Supervised and supported direct support staff, addressed day-to-day operational needs, and ensured compliance with safety, documentation, and program standards. Collaborated with families, internal teams, and community partners to support client engagement, growth, and meaningful participation in the community.

Operations Manager – Goodwill Southern California

• Managed front end customer service operations, monitored daily sales and production quotas, and maintained accurate cash controls by balancing the safe and cash boxes.
• Managed staffing coverage, including call-outs and schedule adjustments.
• Coordinated staff training and compliance requirements, including onboarding, and observation tracking
• Ensured adherence to Goodwill SoCal policies, safety standards.
• Supervised and supported job coaches, providing real-time guidance, feedback, and performance follow-up
• Monitored program activities and staff interactions to ensure appropriate boundaries, safety, and respectful client engagement
• Communicated operational changes clearly to staff and leadership, including schedule updates, site changes, and program adjustments
• Tracked and maintained required documentation, including logs, attendance, and compliance records
• Addressed operational concerns promptly, documenting incidents and escalating issues when necessary to leadership
• Supported mission-driven outcomes by balancing operational efficiency with high-quality client support