Sharon Lubcker
Senior Patient Account Representative
Troup,TX
Summary
Senior Patient Access Representative specializing in patient engagement and data management. Strong background in utilizing Epic and Meditech software to streamline access to care and improve patient satisfaction. Demonstrates exceptional communication skills and problem-solving abilities while ensuring adherence to HIPAA regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
Christus Health
Tyler, Texas
01.2019 - Current
- Cultivated positive relationships with patients, supporting facility goals and enhancing overall satisfaction scores.
- Handled high volume of incoming calls, delivering customer service that directly contributed to improved patient satisfaction.
- Verify demographics and insurance information for accurate patient registration in computer system.
- Apply HIPAA privacy and security regulations while managing patient information effectively.
- Demonstrated problem-solving skills to resolve issues, ensuring efficient and effective patient care.
- Support customers with online billing access and account-related inquiries.
- Guide patients through instructions to access online patient portal and mobile app.
Business Office Administrative Assistant
UT Health East Texas
Tyler, TX
08.2017 - 09.2018
- Verified insurance details and secured necessary authorizations for benefits.
- Maintained confidentiality of sensitive medical data in compliance with HIPAA regulations.
- Entered patient information for voluntary and involuntary admissions accurately and efficiently.
- Greeted visitors and managed incoming calls, providing relevant information or directing inquiries.
- Scanned physical documents and uploaded to encrypted databases for secure digital storage.
Retail Sales Associate
Southside Furniture
Tyler, TX
03.2014 - 08.2017
- Achieved average monthly sales of $60,000 through strategic selling of home furnishings and accessories.
- Provided exceptional customer service by coordinating shipping and delivery processes to enhance customer satisfaction.
- Participated in monthly staff meetings to assess new products and improve sales strategies.
Education
High School Diploma -
Victory Christian Academy
Hutchinson, KS03-1987
Skills
- Epic, Meditech, Artiva and Cerner software programs compliant
- Patient data management
- MS Office
- Outlook
- Web Navigation
- Typing accuracy
- Internet Explorer
Certification
Phlebotomy Certification, American Medical Technologists, 2014
Quote
Customer service excellence is when the person or company providing the service is able to put themselves in 'my shoes' and meet or exceed the expectations and wants of the customer; nothing less. That means they are dedicated to finding the right solution, and that they are polite and sincere in this process.
Timeline
Senior Patient Access Representative
Christus Health
01.2019 - Current
Business Office Administrative Assistant
UT Health East Texas
08.2017 - 09.2018
Retail Sales Associate
Southside Furniture
03.2014 - 08.2017
High School Diploma -
Victory Christian Academy