Shanelle Mitchell
Corona
Summary
Dynamic Senior Patient Access Representative with extensive experience at Maimonides Medical Center, excelling in patient registration and insurance verification. Proficient in Epic and Cerner, I enhance patient flow through meticulous documentation and exceptional communication skills, ensuring a seamless experience while maintaining HIPAA compliance. Recognized for delivering outstanding customer service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Senior Patient Access Representative
Maimonides Medical Center
Brooklyn,NY
01.2020 - Current
- Serve as the first point of contact for patients, families, physicians, and visitors in a high-volume hospital setting.
- Manage patient registration, admissions, insurance verification, and appointment scheduling.
- Maintain accurate electronic medical records while ensuring HIPAA compliance.
- Coordinate communication between patients, providers, and multidisciplinary departments.
- Resolve patient inquiries and concerns while delivering a high standard of customer service.
- Support efficient patient flow through accurate documentation and administrative coordination.
- Recognized for professionalism, discretion, and exceptional patient-centered service.
Senior Administrative Receptionist
Brookdale Hospital Medical Center
Brooklyn, NY
06.2016 - 01.2020
- Oversaw daily front desk operations for busy outpatient and specialty care clinics.
- Scheduled appointments, coordinated referrals, and managed physician calendars.
- Verified insurance eligibility and obtained required patient documentation.
- Maintained patient records and ensured accuracy of administrative data.
- Assisted with billing inquiries and served as a liaison between patients and healthcare providers.
- Supported departmental goals by maintaining efficient administrative workflows
Administrative Receptionist / Patient Registration
Kings County Hospital Center
Brooklyn, NY
06.2014 - 01.2016
- Registered patients for inpatient, outpatient, and emergency services.
- Collected and verified insurance, demographic, and medical information.
- Scheduled appointments and coordinated follow-up care.
- Maintained confidentiality and compliance with healthcare regulations.
- Collaborated with physicians, nurses, and administrative staff to ensure seamless patient experiences.
- Delivered exceptional customer service within a fast-paced public healthcare environment
Education
Associate Degree - Business Administration And Management
Brooklyn College
Brooklyn, NY08.2016
Skills
- Epic
- Cerner
- Meditech
- Microsoft Office Suite
- Outlook
- Teams
TECHNICAL SKILLS
- Excel
- Word
- PowerPoint
- Google Workspace
- Electronic Medical Records (EMR/EHR)
- Scheduling & Registration Systems
Timeline
Senior Patient Access Representative
Maimonides Medical Center
01.2020 - Current
Senior Administrative Receptionist
Brookdale Hospital Medical Center
06.2016 - 01.2020
Administrative Receptionist / Patient Registration
Kings County Hospital Center
06.2014 - 01.2016
Associate Degree - Business Administration And Management
Brooklyn College