Sharon Lyle
Wichita Falls,TX
Summary
- I am a motivated personable business professional. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records.
- Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team building skills.
Overview
14
14
years of professional experience
Work History
Freelance Writer
SWW - Sydney Winthrop Writes
01.2016 - Current
- Created, invented, imagined and wrote 13 mystery books published by Winged Publications that are currently available on the Amazon and ACX platforms
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences. Responsible for writing newsletters for Girl Start - a STEM program in the Austin ISD
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers
Customer Service
Georgetown Home Medical And Hill Country Audiology
03.2010 - 01.2012
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns
- Streamlined workflow processes for improved productivity and better overall service delivery to clients
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support
- Verified insurance coverage for customers and collected co-pays
- Responsible for patient scheduling and calendering for Audiology patients
Education
No Degree - Continuing Education
Cabrillo College
Aptos, CASkills
- Creative Collaboration
- Document Editing
- Content Creation
- Customer Service
- Scheduling
- Front-office Operations
- Insurance Verification
- Cash, Credit/Debit Handling
Websites
Timeline
Freelance Writer
SWW - Sydney Winthrop Writes
01.2016 - Current
Customer Service
Georgetown Home Medical And Hill Country Audiology
03.2010 - 01.2012
No Degree - Continuing Education
Cabrillo College
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